Technical Support & Service Coordination Specialist

Medquest Marketing Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology support firm in Singapore is seeking a Technical Support professional to serve as the primary point of contact for customer inquiries. The role involves handling service requests, preparing reports, and maintaining records. Ideal candidates should possess strong organizational skills, good communication abilities, and a diploma in any discipline. Experience in technical support administration is advantageous. The firm prioritizes customer satisfaction and teamwork in a fast-paced environment.

Qualifications

• 3-5 years of technical support administrative experience is advantageous.

Responsibilities

• Serve as the main customer contact for technical support.
• Handle incoming emails and coordination of service requests.
• Prepare SLA reports and maintain service records.
• Provide administrative support and backup for team members.

Skills

Strong organizational skills

Good problem-solving skills

Service-oriented communication

Team player

Ability to work independently

Resourcefulness

Initiative

Adaptability to fast-paced environments

Education

Minimum Diploma in any discipline

Tools

Microsoft Office applications

Job description

A technology support firm in Singapore is seeking a Technical Support professional to serve as the primary point of contact for customer inquiries. The role involves handling service requests, preparing reports, and maintaining records. Ideal candidates should possess strong organizational skills, good communication abilities, and a diploma in any discipline. Experience in technical support administration is advantageous. The firm prioritizes customer satisfaction and teamwork in a fast-paced environment.