L2 IT Service Lead: Incident, Change & 24/7 Ops

THALES SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company in Southeast Asia is seeking an L2 Manager to oversee the Level 2 IT support team. The successful candidate will ensure the timely resolution of complex technical issues, maintain system stability, and support IT infrastructure. The role demands strong leadership, technical expertise, and collaboration with other teams. A Bachelor's degree in IT or related field and at least 10 years of experience in IT support, particularly in supervisory roles, are required. Relevant certifications in ITIL or cybersecurity will be an advantage.

Qualifications

• 10+ years in IT support with L2 team management experience.
• Strong technical background in IT infrastructure and applications.
• Excellent leadership and communication skills.

Responsibilities

• Lead and supervise the Level 2 support team.
• Implement incident and problem management processes.
• Monitor system performance and identify areas for improvement.

Skills

Leadership

Problem-solving

Communication

Technical knowledge of IT infrastructure

Experience with ITSM tools

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field

Tools

ITIL

ServiceNow

Job description

A leading technology company in Southeast Asia is seeking an L2 Manager to oversee the Level 2 IT support team. The successful candidate will ensure the timely resolution of complex technical issues, maintain system stability, and support IT infrastructure. The role demands strong leadership, technical expertise, and collaboration with other teams. A Bachelor's degree in IT or related field and at least 10 years of experience in IT support, particularly in supervisory roles, are required. Relevant certifications in ITIL or cybersecurity will be an advantage.