F&B Captain: Lead Guest Experience & Service Quality

KAFFE GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading lifestyle beauty company in Singapore is seeking a Restaurant Captain to enhance guest satisfaction and supervise dining staff. Ideal candidates will possess strong communication skills, a pleasing personality, and excellent guest service abilities. Responsibilities include ensuring a memorable dining experience for guests, managing staff training, and coordinating between the kitchen and dining areas. This role is essential for maintaining high service standards and fostering guest loyalty.

Qualifications

• Strong communication skills in both spoken and written forms.
• Ability to maintain a pleasing demeanor with guests.
• Exemplary guest service expertise.
• Proficient knowledge about food and beverage service.

Responsibilities

• Ensure guests have a pleasant and memorable dining experience.
• Supervise and train staff to maintain standards of excellence.
• Cooperate with kitchen and dining staff to coordinate service.
• Check with guests to confirm satisfaction with meals.
• Handle final billing and payment processing.

Skills

Good communication skills

Pleasing personality

Excellent guest service skills

Knowledge of food and beverage service

Job description

A leading lifestyle beauty company in Singapore is seeking a Restaurant Captain to enhance guest satisfaction and supervise dining staff. Ideal candidates will possess strong communication skills, a pleasing personality, and excellent guest service abilities. Responsibilities include ensuring a memorable dining experience for guests, managing staff training, and coordinating between the kitchen and dining areas. This role is essential for maintaining high service standards and fostering guest loyalty.