Senior / Patient Service Associate, Specialist Clinics Operations

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a dedicated administrative staff member to manage clinic session changes and ensure excellent customer service. Responsibilities include liaising with stakeholders, achieving department KPIs, and performing administrative tasks. Candidates with GCE ‘N’/‘O’/‘A’ Level, NITEC, or Diploma are encouraged to apply, with 1 to 2 years of experience preferred. Strong interpersonal and communication skills are required. This role offers a staggered office schedule with occasional half-day Saturdays.

Qualifications

• 1 to 2 years working experience, preferably in healthcare.
• Candidates with no prior experience are welcome.

Responsibilities

• Manage clinic session changes and liaise with stakeholders.
• Meet quality standards and achieve department KPIs.
• Provide excellent customer service and administrative support.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma

Job description

Responsibilities

• Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties
• Meet quality standards and achieve department KPIs on a monthly basis
• Provide excellent customer service and meticulous administrative support
• Any other duties assigned from time to time

Requirements

• GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience, preferably in healthcare industry
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications

Working Schedule

• Mon – Fri | Office hours (staggered)
• 1 half day Sat (AM) every 6 weeks