Customer Care Manager jobs in United States

Responsibilities:

• Manage and cultivate relationships with key clients in order to maximize business opportunities and drive revenue growth.
• Develop and implement strategic account plans to achieve sales targets and objectives.
• Identify new business opportunities within existing accounts and collaborate with the sales team to secure new clients.
• Lead client presentations and demonstrate deep understanding of client needs and industry trends.
• Provide exceptional client service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Work closely with internal teams to coordinate and execute client projects and campaigns.
• Monitor market trends and competitor activities to provide strategic insights and recommendations.
• Prepare regular reports on account performance and present findings to management.
• Manage and mentor a team of client service executives to achieve their goals and objectives.
• Stay updated on industry developments and best practices to enhance client service and business growth.

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 8 years of experience in client service or account management, preferably in a related industry.
• Proven track record of managing key accounts and driving revenue growth.
• Strong leadership and team management skills.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain strong client relationships.
• Strategic thinking and ability to identify new business opportunities.
• Knowledge of industry trends and best practices in client service and account management.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in MS Office applications.

Interested candidates who wish to apply for the advertised position, please click the ‘APPLY’ button below to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

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