CUSTOMER RELATIONS OFFICER

LISEN BUILDERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A construction company in Singapore is seeking a candidate to manage urgent assistance and maintenance requests. Responsibilities include logging fault reports, ensuring timely completion of repairs, and processing logistics requests. Candidates should possess strong organizational skills and the ability to follow up on tasks effectively. This role is crucial for maintaining service quality and operational efficiency.

Responsibilities

• Receive fault reports through hotline and email.
• Log-in/update fault reports into the Maintenance Mate System.
• Ensure completion of repairs within KPI.
• Process and follow up on logistics requests.
• Perform ad-hoc duties as required.

Job description

To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

Responsibilities

• To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor.
• To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System).
• To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI.
• To receive, process, and follow up events and logistics requests.
• To perform other ad-hoc duties required.