Customer Care Manager à Singapour

Citi is a universal bank that connects our clients through our unparalleled global network and supports them with a broad range of financial services and products, enabling them to grow their businesses and capture key opportunities across the world.

Citi’s Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence.

Citi Corporate Bank serves as the conduit of Citi’s full product suite to clients through holistically managed relationships across our unparalleled network.

We’re currently looking for a high caliber professional to join our team Senior Relationship Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.
• We provide access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

This is a senior to intermediate-level relationship management role with Citi’s Financial Institutions team, which is one of the 4 main coverage teams in Corporate Banking. The Banker will manage a portfolio of clients comprising of banks, life and non-life insurers, asset managers, brokers dealers and fintechs with primary responsibilities for cultivating stronger client relationships, positioning Citi as our clients’ trusted advisor, maximising our share of the clients’ wallet and originating and driving episodic pipelines and deals.

In this role, you’re expected to:

• Cultivate senior client relationships at C-Suite level
• Work with product partners to cross-sell Citi’s full spectrum of products and services by identifying and customizing solutions to meet clients’ financial, advisory, transactional needs
• Engage clients on a wide range of product and advisory solutions, including loans, debt capital markets, agency & trust, securitization, foreign exchange, commodities, interest rate and equity derivatives, cash management, trade, custodian services and transition management solutions.
• Drive client strategy in coordination with product partners and by leveraging on Citi’s global network.
• Responsible for managing all credit, transactional and franchise risks during deal executions. Participate in credit, capital and other risk approval processes and run transaction return calculations
• Evaluate public filings, research reports, operations, business plans and financial forecasts to produce strategic and financial analyses for account plans, credit reviews and client materials.
• Drive content creation and thought leadership discussion with clients. Continuously stay informed of best practices and market and industry trends
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 4-6 years of experience in client coverage
• Good work ethics with strong integrity
• Comprehensive knowledge of credit analytics and financial modelling
• Experience with Financial Institution clients preferred
• Strong knowledge of Corporate Banking business and related products, pertinent regulations, risk assessment and compliance process
• Clear and concise written and verbal communication skills
• Proven interpersonal, communication, planning, negotiation, organizational and analytical skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career,apply for this role at Citi today

https://jobs.citi.com/

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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