Customer Care Manager jobs in Singapore

• Direct reporting and regular updates to Managing Director
• Develop a deep understanding of the company’s products, policies & procedures and business ethics
• Ensure full and ongoing compliance with all relevant import & export regulations, requirements and standards
• Ability to analyse markets and able to get hold and understand the business overview, competitors and target markets
• Develop and implement strategic business plans to drive sales growth
• Prepare and present expenses, sales reports and sales forecasts to Management and HQ (located in Japan) Sales Divisions
• Attend monthly sales meeting with Sales Teams and Technical Department, including meetings with HQ and subsidiaries when required
• Collaborate effectively with internal departments and oversees subsidiaries to support overall business operations
• Build and maintain strong relationships with existing customers, potential clients and business partners, with a strong focus on understanding their needs
• Conduct sales presentations and occasionally provide technical follow-ups with Technical / R&D teams
• Handle customer enquiries, follow-ups and propose solutions to support business development
• Travel for business trips to meet customers (generally to ASEAN and India) and conduct plant visits
• Attend Global Sales Meeting and Sales Training sessions (typically once or twice a year in Japan or USA)
• Participate in exhibitions, trade shows and promotional activities when required
• Achieve yearly sales targets

• Diploma or Degree in Business, Science or related field
• Minimum 5 years of experience in Sales and Marketing, preferably in the Chemical or Polymer related industry
• Strong interpersonal, communication, negotiation and presentation skills
• Good understanding of import and export regulations and standards
• Strong analytical and problem-solving abilities, with the capability to develop and implement effective sales strategies
• Ability to work effectively under pressure
• Proficient in Microsoft Office applications
• Willing and able to travel frequently and work independently.

(We regret that only shortlisted candidates will be notified.)