Lead Gen & Customer Experience Specialist

KONICA MINOLTA BUSINESS SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading business solutions provider in Singapore seeks a motivated individual for a combined telemarketing and customer service role. Responsibilities include making outbound calls, managing customer inquiries, and ensuring a positive experience for clients. Ideal candidates will possess strong communication skills and the ability to multitask effectively. Experience in telemarketing or customer service is preferred. This position offers opportunities for professional development and a collaborative work environment.

Qualifications

• Experience in telemarketing or customer service preferred.
• Strong communication skills both verbally and in writing.
• Ability to handle objections professionally.

Responsibilities

• Make outbound calls to potential and existing customers.
• Attend to incoming customer inquiries via calls and emails.
• Process customer orders and resolve service issues promptly.

Skills

Telemarketing

Customer service

Communication skills

Problem-solving

Multitasking

Familiarity with CRM software

Positive attitude

Team player

Tools

CRM software

Job description

A leading business solutions provider in Singapore seeks a motivated individual for a combined telemarketing and customer service role. Responsibilities include making outbound calls, managing customer inquiries, and ensuring a positive experience for clients. Ideal candidates will possess strong communication skills and the ability to multitask effectively. Experience in telemarketing or customer service is preferred. This position offers opportunities for professional development and a collaborative work environment.