Customer Care Manager jobs in Singapore

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence.

Your primary objective is to support the product of aviation + aerospace (AA) with excellent knowledge of international + domestic airline routings, international airports + time zones. You have full understanding of operational flows + systems to execute shipments according to customer requirements.

You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:

• To answer every incoming phone call in a timely + professional manner.
• To be trained for all AA services: routing service level (ROU), control room temperature (CRT), aircraft-onground (AOG), + execute shipments timely + accurately.
• To be EngineChain trained + have full capacity to deliver such services to customers.
• To provide timely + active communication with AA network, send pre-alerts for engine, critical, AOG shipments + ensure customer care teams (CCL) + AA network are kept up to date.
• To read, understand + deliver service as per customer standard operating procedures (SOP).
• To ensure compliance with company policies + procedures, paying special attention to dangerous goods handling.
• To ensure every job file must be closed on a daily basis, ensure every milestone is updated + port of discharge (POD) uploaded in system once delivered.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.