Client Success Manager (Digital/Social) (Account Management)

OOm Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading digital marketing agency in Singapore is seeking an Account Manager to oversee client relationships and manage diverse marketing campaigns. The role involves guiding campaign strategy, ensuring timely execution, and providing insights for optimization. Ideal candidates should have 3-5 years in account management or digital marketing, with a strong grasp of Paid Media ecosystems like Google Ads and Meta. Join a collaborative team focused on innovation and client success.

Benefits

Ongoing mentorship

Access to training

Clear career progression

Qualifications

• 3–5 years of experience in Account Management or Digital Marketing.
• Proven track record in managing Paid Media portfolios.
• Familiarity with Social Media Management is a plus.

Responsibilities

• Act as the primary client contact, building strong relationships.
• Guide campaign strategy aligned with client goals.
• Manage campaign execution and ensure deadlines are met.
• Collaborate with teams to deliver seamless campaigns.
• Provide actionable insights through performance reporting.
• Stay ahead of marketing trends to bring fresh ideas.

Skills

Account Management

Digital Marketing

Client Relationship Management

Campaign Strategy

Paid Media Management

Data Analysis

Communication

Tools

Google Ads

Meta Ads Manager

TikTok Ads

LinkedIn

Google Analytics

Google Tag Manager

Job description

About Us

OOm is a leading digital marketing agency dedicated to creating impactful campaigns that drive real business growth. As part of our continued evolution, we are expanding our reach into a new area of business and building a dedicated team to drive it forward.

We are looking for a dynamic Account Manager to be a core part of this growing division. This is a unique opportunity to step into a role that offers the agility, impact, and excitement of a fresh business initiative.

The Role

We are seeking a versatile marketer who can wear multiple hats. Sitting within our newly formed business unit, you will manage a portfolio of clients specifically aligned with this growth sector. You will actively manage and oversee a diverse mix of campaigns—from Media campaigns to Brand-building social and Experiential activations.

Key Responsibilities:

Client Management & Campaign Delivery

• Act as the primary client contact, building strong relationships and trust. You will own the partnership, ensuring clients feel supported and valued.
• Guide campaign strategy with data-driven recommendations aligned to client goals. You will translate business objectives into clear media plans, specifically within the Paid Media landscape.
• Manage day-to-day campaign execution and communications, ensuring deadlines are met. You will be the bridge between the client and the internal teams, keeping projects on track.
• Collaborate with creative, media, and analytics teams to deliver seamless campaigns. You will ensure that performance strategies and creative assets are perfectly aligned.
• Provide actionable insights through performance reporting and optimization. You will move beyond surface-level metrics to explain why performance is happening and how to improve it.
• Stay ahead of marketing trends to bring fresh ideas and value. You will keep clients informed of emerging platforms and beta features.

Strategic Growth & Integrated Support

• Drive Account Growth: As part of a new business unit, proactively identify opportunities to expand client accounts through upselling or cross-channel recommendations.
• Paid Media Oversight: comprehensive oversight of performance campaigns across Google Ads, Meta (Facebook/Instagram), TikTok, and LinkedIn, ensuring KPIs are consistently met.
• Integrated Support: Support the wider team on Social Media and Experiential/Event initiatives where necessary, ensuring that performance campaigns amplify these activations effectively.

Who We Are Looking For:

Experience & Background

• 3–5 years of experience in Account Management or Digital Marketing, preferably within an agency environment.
• Proven track record of managing Paid Media portfolios and hitting retention/growth targets.

Technical Skills

• Must-Have: Strong working knowledge of Paid Media ecosystems (Google Ads, Meta Ads Manager, TikTok Ads, LinkedIn).
• Analytics: Familiarity with Google Analytics (GA4), Google Tag Manager, and Looker Studio (Data Studio).
• Good-to-Have: Experience or familiarity with Social Media Management and on-ground Experiential/Event marketing is a strong plus.

Soft Skills

• Adaptability: You are comfortable working in a growing team where processes are evolving, and you enjoy helping to refine them.
• Communication: Strong persuasive skills with a client-focused mindset; able to distill complex data into clear narratives.
• Solutions-Oriented: A proactive problem solver who approaches challenges with a "can-do" attitude.

Why Join Us?

Make an Impact: Help shape the direction of a growing unit within the agency.

Focus & Variety: Deepen your expertise in Paid Media while gaining exposure to exciting experiential and social projects.

Development: Access ongoing mentorship, training, and a clear career progression path.

Culture: Be part of a collaborative, supportive team that values fresh ideas and innovation.