Customer Care Executive jobs in Singapore

Our client is on 20 years since a mission to make the worlds roads safer by transforming how people drive.Their technology helps drivers, fleet managers, and organizations promote safer driving behaviors, reduce accidents, and ultimately save lives.Leverage data-driven insights, real-time alerts, and personalized feedback to foster safer driving in commercial vehicles.

This role is the primary interface with the customer with respect to all aspects of the business, engaging the implementation, product, sales, finance and customer support teams as needed to advance the utilization of our fleet safety solutions across the organization.

Responsibility is to help promote a trusted relationship, starting with successful customer onboarding and implementation to broader expansion and usability within the account while promoting and advancing our product value to the customer.

Accountable for the entire customer journey - developing the relationship once a sale is concluded, ensuring a streamlined customer experience thereafter. Management of the customer lifecycle is a key responsibility ensuring customer and company success, contract renewal and customer retention and expansion.

This effort is to include working closely with the sales team to advance upsell opportunities as well as the product teams to gather valuable customer feedback to advance our product capabilities.

Responsibilities:

Manage a portfolio of Enterprise Customers, in the Bus & Coach and Commercial Fleet segments, working closely with them to assure their success with our products and services.

Develop and maintain strong, trusted relationships with customers at all levels (engaging up to C-levels)

Protect the accounts ongoing revenue stream, provide accurate forecasts, ensure quality renewal processes and identify upsell and cross-selling opportunities of our products and services.

Maintain high levels of customer satisfaction by proactively managing customer issues and acting as the primary escalation point in the event of any issues.

Gather customer product and user feedback, communicating it to the various company stakeholders, to provide services required to meet customer expectations.

Serve as the domain expert for our Fleet Safety solution, disseminating the domain knowhow across teams in the APAC region and beyond (as needed).

Assist the Finance team with invoice accuracy and payment escalations.

At least 5 years of experience as an Account Manager, with working knowledge of pre-sales processes.

Previous experience in SaaS based businesses and working with global enterprise customers

Demonstrated success managing and continuing to improve relationships with strategic accounts while continuously balancing company and customer interests.

Experience working across multiple, multi-disciplinary and multi-cultural, global, teams

Proven ability to understand and clearly communicate and resolve specific customers needs and provide solutions.

Ability to engage with all levels of customer management, especially with C-levels, and ability to gather insights about customer inner workings

Experience in the Automotive industry - a major advantage.

Highly skilled with MS office and Salesforce CRM.

Proactive and resilient personality.

High level of accuracy and attention to detail

Ability to multitask and prioritize, working in a fast-paced, dynamic environment.

Exceptional communication skills.

Ability to work independently, while still being a true team player with a collaborative, problem-solving and a can do approach.

For more information about this job opportunity please contact our consultant.

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