Customer Director

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A); Bayan Lepas; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading recruitment agency in Malaysia, located in Penang, is seeking a senior-level customer management professional. The role requires over 8 years of experience in managing customer relationships and program management. Ideal candidates will possess strong leadership and communication skills, with a strategic mindset focused on customer satisfaction and growth. This is a key role involving cross-functional teamwork to ensure successful execution of customer account strategies.

Qualifications

• 8+ years in a senior-level customer management or program management role.
• Strong leadership and people management skills are required.
• Excellent communication, negotiation, and interpersonal abilities are necessary.

Responsibilities

• Ensure customer satisfaction meets or exceeds expectations.
• Lead a cross-functional team to meet customer needs.
• Create account plans and strategies to increase revenue.

Skills

Leadership

Communication

Strategic Thinking

Analytical Skills

Negotiation

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Master's degree preferred

Job description

Responsibilities

• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus.
• Lead a cross‑functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.

Customer Account Strategy

• Create a working account plan which includes analysis and strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing and engineering).
• Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers.
• Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction.

Internal / External Relationships

• Build and develop multi‑level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs.
• Partner with other key Plexus functions (e.g., manufacturing and engineering) in furthering the customer relationship.
• Increase Plexus revenue and profitability. Establish clearly defined financial objectives for customers.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
• At least 8 years of proven experience in a senior‑level customer management or program management role.
• Strong leadership and people management skills.
• Excellent communication, negotiation and interpersonal abilities.
• Strategic thinking with the ability to align customer strategies with business objectives.
• Analytical mindset with the ability to interpret data and make data‑driven decisions.
• Demonstrated track record of driving customer satisfaction and loyalty.