Supervision jobs in Malaysia
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Dorm Director / Head of Residence
Phoenix Tree International Sdn Bhd
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Hilton Worldwide, Inc.
Team Leader for Milk Powder Project (Penang)
Always Marketing Malaysia Sdn Bhd
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Alpha Iota BPO Sdn Bhd
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UEM Edgenta Berhad
Sales Senior Coordinator / Asst Executive
Sirijaya Industries Sdn Bhd
Team Member, Mass 2
Job summary
A leading banking institution in Kuala Lumpur is seeking a customer service representative to efficiently handle customer inquiries and promote bank products. The ideal candidate should have a minimum Diploma or Degree, preferably with experience in customer service. Strong communication skills, teamwork, and the ability to manage stress in a fast-paced environment are essential for this role. The position involves working on rotational shifts at provided locations.
Qualifications
- Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
- Preferably with experience in customer service, telemarketing, or call centers.
- Excellent verbal and written communication skills.
Responsibilities
- Develop a strong understanding of the Bank’s products and services.
- Provide accurate information on new products to customers.
- Attend to and facilitate customer calls effectively.
Skills
Education
To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross‑selling and up‑selling initiatives, ensuring overall customer satisfaction.
- Develop a strong understanding of the Bank’s products and services.
- Provide accurate information and updates on new products and services to customers.
- Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
- Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
- Process customer requests accurately and ensure proper communication and follow‑up with the relevant departments.
- Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
- Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction.
- Willing to work on rotational shifts.
- Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
- Pleasant personality with excellent verbal and written communication skills.
- Strong telephone etiquette and customer-handling skills.
- Able to work independently with minimal supervision.
- Strong problem‑solving and oral communication abilities.
- High level of customer service orientation.
- Computer literate and able to navigate multiple systems as required.
- Ability to manage stress effectively in a fast‑paced environment.
- A strong team player with good interpersonal skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.