Retail jobs in Malaysia

The Key Account Manager (Assistant Manager) is responsible for managing and growing strategic relationships with corporate clients, partners, and institutions. This role requires a strong balance of relationship management, solution selling, and cross‑functional coordination to ensure seamless service delivery, client satisfaction, and revenue growth.

Serve as the primary point of contact for key corporate accounts (e.g., insurers, TPAs, hospital partners, large corporates).

Build and maintain strong, long‑term client relationships at multiple levels (operational and decision‑making).

Understand client needs and business challenges, and provide tailored solutions to address them.

Proactively manage client expectations and ensure high levels of satisfaction.

Develop account plans to grow revenue, product adoption, and service penetration within assigned accounts.

Identify opportunities for cross‑selling and upselling new services, solutions, or product lines.

Lead negotiations and secure renewals, extensions, and new contracts.

Coordinate with internal teams (operations, finance, clinical, pharmacy, digital health) to ensure timely delivery of services and resolution of client issues.

Monitor account performance, prepare regular reports, and track key metrics (e.g., sales performance, claim trends, service SLAs).

Escalate and resolve operational or service issues impacting clients.

Plan, coordinate, and execute corporate events, wellness programs, and client engagement activities to strengthen partnerships and brand presence.

Stay informed on industry trends, competitors, and regulatory changes impacting clients and the business.

Gather client feedback and share insights with internal teams to improve services and customer experience.

Work closely with cross‑functional teams to deliver on client commitments.

Support the development of proposals, presentations, and tender submissions.

Mentor junior team members where applicable.

• Bachelor’s degree in Business, Marketing, Pharmacy, Healthcare Management, or related field.
• Minimum 3–5 years of experience in account management, corporate sales, or business development (preferably in healthcare, insurance, pharmaceutical, or retail industries).
• Preferably a pharmacist or background in pharmacy.
• Strong Relationship & Account Management Skills – Proven ability to build and maintain long‑term partnerships with corporate clients and key stakeholders.
• Negotiation & Communication Abilities – Excellent verbal, written, and presentation skills, with experience in contract negotiations and client‑facing discussions.
• Analytical & Problem‑Solving Skills – Ability to interpret data, identify trends, and develop actionable strategies to drive account growth and client satisfaction.
• Event & Project Management Experience – Skilled in planning and executing corporate events, wellness programs, and client engagement activities, while managing multiple projects simultaneously.

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