Retail Assistant: Customer & Parcel Support (Rotational)

Shopee; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Malaysia is hiring for a position that involves welcoming and assisting customers, ensuring a tidy reception area, and efficiently servicing delivery, packing, and shipping needs. The successful candidate will also coordinate with drivers for pick-up, monitor operations at the Drop-Off Point, and assist in sorting and processing volumes. Adherence to operational procedures and the willingness to perform ad-hoc duties are essential. This role offers a full-time schedule with rotational shifts.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers' delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

Job description

A leading e-commerce platform in Malaysia is hiring for a position that involves welcoming and assisting customers, ensuring a tidy reception area, and efficiently servicing delivery, packing, and shipping needs. The successful candidate will also coordinate with drivers for pick-up, monitor operations at the Drop-Off Point, and assist in sorting and processing volumes. Adherence to operational procedures and the willingness to perform ad-hoc duties are essential. This role offers a full-time schedule with rotational shifts.