Retail jobs in United States
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Multilingual Customer Care & Concierge Associate
Job summary
A retail company in Selangor is looking for a customer service representative to handle feedback and assist customers in various ways. Responsibilities include managing claims, announcements, and providing directions to customers. The ideal candidate should have 2-3 years of experience in the service industry, excellent communication skills in English and Bahasa, and be open to shift work, including weekends and public holidays. This position is based in Sunway 163 Mall, Mont Kiara.
Qualifications
- 2 to 3 years of experience in Customer Service Related/F&B/Hotel & Management Industry.
- Good communication skills in English and Bahasa, knowledge of other languages is a plus.
- Willingness to work shifts, weekends, and public holidays.
Responsibilities
- Handle feedback via omni-channel system, telephone, and face-to-face.
- Make announcements.
- Assist with the loaning of amenities and Lost & Found.
- Open and close counter.
- Delight customers with extra services.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.