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IT Engineer
Job summary
A new technology manufacturing company in Johor is seeking a Technical Support Specialist to provide first-level support for hardware and software issues. The ideal candidate should have a diploma or degree in IT, possess strong communication and problem-solving skills, and be proficient in Mandarin. Key responsibilities include responding to IT tickets, performing system maintenance, and documenting IT processes.
Qualifications
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic knowledge of networking, operating systems, and troubleshooting techniques.
- Familiarity with IT tools and software.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Respond to and resolve IT tickets in a timely manner.
- Perform routine checks and maintenance of IT systems.
Skills
Education
Tools
This company is a new set-up foreign invested plant which is located at Senai, Johor, doing as an industrial connectors manufacturer. Besides, they also provide global supply chain which included automation, solar system, telecommunication and etc.
- Provide first-level technical support for hardware, software, and network issues.
- Respond to and resolve IT tickets in a timely manner.
- Perform routine checks and maintenance of IT systems.
- Install, configure, and update software and hardware.
- Monitor and maintain the organization\'s network infrastructure.
- Troubleshoot connectivity issues and escalate complex problems as needed.
- Support data backup processes and ensure data security.
- Assist in maintaining and implementing cybersecurity protocols.
- Document IT systems, configurations, troubleshooting steps, and solutions.
- Collaborate with senior engineers on IT infrastructure projects and system upgrades.
- Train employees on IT tools and promote adherence to IT policies.
- Diploma or Bachelor\'s degree in Computer Science, Information Technology, or related field.
- Basic knowledge of networking, operating systems, and troubleshooting techniques.
- Familiarity with IT tools and software (e.g., Microsoft Office, ticketing systems).
- Strong communication and problem-solving skills.
- Eagerness to learn and adapt to new technologies.
- Proficiency in Mandarin/Chinese (read, write, speak).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.