Merchandise à Malaisie

The Coffee Bean & Tea Leaf – Nusajaya, Johor

Brew Crew

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Brew Crew

• Be a world‑class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments – share your knowledge, our heritage, and our sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Cafe Supervisor

• Maintains a profitable reputable café, that is: Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.
• So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.
• Maintains efficient and sales targets, and surpass customer’s expectations on each occasion, that is:
• Completes daily report as assigned.
• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties.
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Reports potential safety hazards to Café Manager / Assistant Manager.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.
• So as to create an environment conducive for attaining monthly sales targets.
• Motivating & developing crews, that is:
• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.
• So as to develop and motivate our employees.
• Delivers consistent quality products, that is:
• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintains the highest quality, consistent product standards.
• Oversees drink‑making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.
• So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.
• Maintains a comfortable, conducive outlet by:
• Follows guidelines on music.
• Keeps all tables cleared of trays and used utensil or cups.
• Keeps all floors dry & free of litter.
• Maintains a clean, well‑merchandised café.
• So as to provide a warm and inviting environment in which our customers can enjoy their world‑class of coffee and tea.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits
• Friendly – We go above and beyond in everything we do. Friendliness and customer‑centricity is embedded in our culture.
• Respect – We are inclusive and honour each other’s values, opinions, and diversity.
• Ownership – We take ownership and accountability for our individual, team and business results, every day.
• Teamwork – As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• Honesty – We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

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