sales executive

Utopia Jungle World; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A popular theme park seeks enthusiastic sales professionals to provide exceptional guest experiences. You will sell admission tickets, manage transactions using a Point of Sale system, and promote special offers. Ideal candidates are energetic individuals with previous sales or customer service experience, exceptional communication skills, and a positive attitude towards engaging with guests. Flexibility for varied work hours is essential. Join us for a fun and dynamic work environment in Johor Bahru, Malaysia.

Qualifications

• Previous experience in sales, customer service, retail, or hospitality is typically required.
• Ability to speak clearly and enthusiastically to groups of guests.
• Build rapport with customers and team members quickly.

Responsibilities

• Proactively sell various theme park products and services.
• Process guest transactions and manage daily sales reconciliation.
• Greet and assist guests with enthusiasm and helpful information.

Skills

Sales experience

Customer service

Communication skills

Interpersonal skills

Attention to detail

POS system proficiency

Flexibility

Education

High School Diploma

Some college coursework in Business, Marketing, or Hospitality

Tools

Point of Sale (POS) systems

Microsoft Office

Job description

Responsibilities

• Proactively sell a range of products, which may include admission tickets, seasonal promotion, membership packages, merchandise, or group event packages.
• Process guest transactions accurately using a Point of Sale (POS) system, handle cash, credit cards, and manage daily sales reconciliation.
• Actively upsell and cross-sell premium experiences, such as premium membership, additional rides, or events/ parties to maximize revenue per guest.
• Greet all guests with enthusiasm, providing helpful information about themepark facilities, promotions, and policies.
• Respond to guest inquiries, handle minor complaints, and resolve transactional issues quickly and professionally to ensure a positive experience.
• Maintain an immaculate and attractive sales environment (e.g., kiosk and cashier counter).

Group/B2B Sales (If applicable to the role)

• Identify and secure bookings for groups (e.g., schools, corporate outings, birthday parties).
• Manage client relationships from initial inquiry through event execution, preparing quotation and sales invoices.

Required Skills and Qualifications

• Experience: Previous experience in sales, customer service, retail, or hospitality is typically required.
• Excellent verbal communication skills; ability to speak clearly and enthusiastically to groups of guests.
• Strong interpersonal skills to build rapport with customers and team members quickly.
• Proficiency in operating a Point of Sale (POS) system and handling various payment methods. Training will be provided.
• Basic proficiency with Microsoft Office or similar software (for managerial/group sales roles).
• A positive, energetic, and cheerful personality with a genuine passion for creating fun experiences.
• High level of dependability and attention to detail, especially with cash and inventory.
• Flexibility to work a varied schedule, including weekends, holidays, and long hours during peak seasons.
• Ability to work in a fast-paced, high-volume, and sometimes loud environment, including working outdoors.
• High School Diploma or equivalent (Required).
• Some college coursework in Business, Marketing, or Hospitality (Preferred).