Retail Associate

adidas; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports brand is seeking an enthusiastic retail associate in Kuala Lumpur to help meet sales and service targets. Responsibilities include delivering exceptional customer service, executing store operations, and being a brand ambassador. Candidates should have a minimum of 3 months experience in retail, relevant communication skills, and a desire to inspire consumer loyalty. This role offers an opportunity to work with a well-known brand in a dynamic retail environment.

Qualifications

• Minimum 3 months of relevant working experience in a sports/fashion retail environment.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet or exceed store sales and KPI targets.
• Execute Brand Customer Service standards.
• Process merchandise deliveries quickly and effectively.
• Collaborate productively with team members.

Skills

Consumer loyalty inspiration

Customer service expertise

Effective communication

Job description

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

KEY RESPONSIBILITIES

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand.
• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Complete cash register transactions quickly and accurately.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.
• Collaborate productively and respectfully with team members.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to improve your performance continually.

KNOWLEDGE, CAPABILITIES AND EXPERIENCE

MINIMUM QUALIFICATIONS & REQUIREMENT

• Minimum 3 months of relevant working experience in a sports/fashion customer & commercial-focused retail environment.
• Basic numeracy, literacy and verbal communication skills.