Cashier - AEON (IOI Puchong)

AEON; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Puchong is seeking a Customer Service Manager to enhance customer relations and ensure efficient operations at the store. The role involves reacting to customer feedback, supervising cashier activities, and organizing training for team members. Ideal candidates will have strong leadership skills and a background in retail management. This position offers an opportunity to make a significant impact on customer satisfaction and team performance in a dynamic environment.

Qualifications

• Experience in retail management or customer service roles.
• Ability to lead and motivate a team.
• Proficiency in handling customer complaints and feedback.

Responsibilities

• React to customer feedback effectively.
• Organize customer activities for better relations.
• Monitor check-out processes to ensure efficiency.
• Conduct team briefings and training sessions.
• Supervise cashier operations and maintain procedures.

Skills

Customer service skills

Team leadership

Communication skills

Problem-solving

Job description

• To react on the feedback or complain received either through suggestion box, customer care line, walk in customers or other media effectively.
• To ensure the services provided for customers are constantly updated and maintained to avoid confusion and inconveniences.
• To organize customer activity in maintaining a good store-customer relation.
• To identify, analyze and to react to customer's survey to enhance AEON image.
• To focus on welcoming customers properly by the team.
• To organize team accordance to customer's flow.
• To monitor check-out counter to ensure no queue at cashier line and smooth flow of customers.
• To attend to customers enquiries as and when required.
• To organize the returning process for goods left by customers at Cashier lines.
• To ensure that hygiene, safety and security rules are respected.
• To maintain a clean working environment.
• Organization Efficiency
• To monitor refund and return process in accordance with the procedures.
• To monitor problem/ complaints handling to customers transactions process.
• To check Store Sales Report for accuracy.
• To check the Supervisor Intervention Report.
• To monitor cashiers process and procedures compliance.
• To ensure that all items are keyed-in in the right department.
• To control the merchandise flow according to Cashier's procedures.
• To take on duty as Acting Store Manager on periodic basis.
• To ensure that the transition of cash is highly secured with top safety condition.
• To participate with the management team to formulate Store's priorities.
• To observe and comply with Company's policies.
• To follow up on the customer complain and feedback.
• To compile and analyze on customer's feedback for further follow up and strategic action plan.
• To maintain a good platform and tools for customer suggestion.
• To develop and maintain efficient internal and external communications.
• To lead and organize customer related activities in the store.
• To ensure OKR Productivity 6 Indicators achieve the national target.
• To ensure Golden Rules achieve the national target, Employee training and Development.
• To conduct team briefing every morning.
• To arrange operational plan and working schedule for the subordinates.
• To counsel and motivate subordinates.
• To attend to subordinate issues as and when need to.
• To organize and conduct professional training for subordinates.
• To train new Cashiers on Customer Service.
• To train Cashiers on the process and procedures.
• To control knowledge of procedures and ensure its strict implementation.
• To share necessary feedback, experience, knowledge and know-how to key front liners in the store in improving the professionalism image among them.
• To continuously measure on the training needs of all front liners in the store.
• To conduct training based on cashier procedures.
• To conduct scanning speed twice a month.
• Cash inventory to be perform on daily basis and to make sure float to be respect as per cluster.
• To check stock-card and reorder base on customer flow.
• To ensure the accuracy of daily turnover.
• Propose and respect the forecast, especially on labor cost and operating expenses.
• To monitor expenses and labor cost.
• To keep the Company's asset in good working condition.
• To supervise on cashier activities in ensuring cashiers procedures are followed strictly.
• To manage effectively on internal leaflet distribution and wrappings for good cost control.
• To monitor the returning process at information counter.