Senior F&B Team Member

Qra Grocer; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A modern neighborhood grocer is seeking a Senior Food & Beverage Team Member to ensure smooth operations in the store's Front of House. Responsibilities include greeting customers, preparing beverages, and ensuring quality service while adhering to food safety standards. Ideal candidates should have SPM, experience as a barista is preferred, and must possess excellent customer service skills and the ability to multitask in a fast-paced environment. Flexible shift availability is required.

Qualifications

• Candidates must possess at least SPM.
• Previous experience as a barista or in a similar role preferred.
• Knowledge of coffee brewing techniques and espresso machine operation.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for cash handling and order processing.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Comfortable working in a busy, sometimes noisy environment.

Responsibilities

• Greet customers warmly and assist with menu selections.
• Prepare and serve a variety of coffee and other beverages.
• Input orders into the POS system accurately.
• Handle cash and card transactions accurately.
• Keep the FOH and shared kitchen area clean and organized.
• Promote café specials and upsell additional items.
• Adhere to all food safety and hygiene standards.
• Work collaboratively with other staff to maintain positive service.

Skills

Customer service skills

Coffee brewing techniques

Multitasking

Basic math skills

Education

SPM

Job description

About Qra (pronounced Q-ra) - is a modern, start-up, neighbourhood grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.

As a Senior Food & Beverage Team Member, you will play a vital role in ensuring smooth operations of our Front of House in our store.

Responsibility

Greet customers warmly, assist with menu selections, and take orders accurately. Provide recommendations and ensure customer satisfaction throughout their visit.

Prepare and serve a variety of coffee and other beverages, including espresso drinks, brewed coffee, and specialty drinks according to café recipes and standards. Ensure quality and consistency in every beverage served.

Input orders into the POS system accurately, collaborate with kitchen staff for food orders, and prioritize tasks to ensure timely delivery of orders to customers. Some examples of collaboration would include preparing fresh ingredients and assembling of sandwiches.

Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.

Keeping FOH and shared kitchen area clean and organized, including wiping tables, sweeping floors, and sanitizing high-touch surfaces and maintaining cleanliness and orderliness in the coffee preparation area.

Promote café specials, new coffee blends, and additional menu items to customers. Upsell supplementary items such as pastries, desserts, or merchandise to enhance the customer experience and increase sales.

Adhere to all food safety and hygiene standards, as well as café policies and procedures. Always ensure compliance with health and safety regulations.

Work collaboratively with other FOH and back-of-house staff to provide efficient service and maintain a positive work environment. Communicate effectively with team members and management to address any issues or concerns.

What We’re Looking For

• Candidates must possess at least SPM.
• Previous experience as a barista or in a similar role preferred.
• Knowledge of coffee brewing techniques and espresso machine operation.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for cash handling and order processing.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and handle food and beverages.
• Comfortable working in a busy, sometimes noisy environment.