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Job Description - Associate, Policy Servicing_System and Product Support (250000LE)

Associate, Policy Servicing_System and Product Support (

About the Job

Job Purpose
Staff member of New Product & Major Release, Campaign and Regulatory enhancement unit. Act as the liaison between IT, System Support team, project team, respective process owners, and other departments’ stakeholders. To provide consultation support, to address and provide solution on issues and support system enhancement

The Job
• Attend to system enhancement for major releases RSA, campaigns and system change resulted from regulatory guideline.
• Act as first line resolution by analyzing the issue and provide guidance to users to work around.
• Monitor and track the issues reported for the system enhancements.
• Coordinate and work closely with SMEs, stakeholders for business requirements.
• Follow up and track the status and timeline for the system enhancement.
• Preparation of test plan, test cases, and test scenarios.
• Execute User Acceptance Test (UAT) for system enhancement based on the enhancement scopes of the project/enhancement within timeline.
• Monitor, tracking, follow-up and closing UAT issues.
• To assist in any other ad hoc tasks assigned by superior.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

The Person:

• Possess either Degree in Computer Science, Information Technology or Business Administrative or any related field(s).
• Certification in Project Managements would be added advantage.
• Minimum 2 years of working experience with working experience in insurance related fields would be added advantage.
• Independent & strong interpersonal skills.
• Communication skill, with ability to communicate at all levels.
• Ability to produce high quality work under pressure.
• Ability to translate business issues/challenges into effective/creative program solutions
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location:HQ, Kuala Lumpur

Entity:Great Eastern Life Malaysia

Employment Type:Permanent

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.