Sales Manager - MICE (National Sales Office)

Hilton Worldwide, Inc.; Sentral; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader in Kuala Lumpur is seeking a Sales Manager to develop and implement sales strategies targeting MICE and corporate accounts. The ideal candidate will possess a positive attitude, excellent communication skills, and a strong commitment to delivering superior customer service. Responsibilities include promoting hotel services and maintaining Hilton's standards. A degree-level qualification in a relevant field and a proven sales track record are desirable. Join a team dedicated to exceptional guest experiences.

Qualifications

• Proven track record to close a sale.
• Flexibility to respond to different work situations.
• Excellent grooming standards.

Responsibilities

• Develop and implement sales strategies for MICE segments.
• Promote Malaysia properties to customers.
• Ensure Hilton standards are maintained.
• Participate in departmental meetings and training.

Skills

Positive attitude

Good communication skills

Customer service commitment

Sales experience

Ability to work under pressure

Education

Degree-level qualification in a relevant field

Job description

Sales Manager – MICE (National Sales Office)

Job Number: HOT0BX9X

Work Location: Hilton Kuala Lumpur Hotel, 3 Jalan Stesen Sentral Kuala Lumpur 50470

A Sales Manager will develop and implement sales strategies which maximise the contribution from key MICE, PCO and Corporate accounts and achieve the overall targets in the MICE segments for all Malaysia Hotels. To drive the Malaysia Hotel revenue by penetrating the local market place, securing and increasing the productivity of existing accounts and securing new accounts to deliver over our fair market share.

What will I be doing?

• Actively promote the services and facilities of the Malaysia properties to all customers and guests and cross sell the other Hiltons Worldwide family of brand hotels when appropriate.
• Communicate with both internal and external customers in a polite and constructive manner ensuring customers expectations are exceeded.
• Act diligently in the course of employment with due care for the health and safety for themselves, other staff, customers and other persons lawfully on the premises.
• Attend and actively participate in departmental communication meetings and nominated training sessions and take responsibility for personal development.
• Perform any additional tasks as delegated by our customers or management to ensure our customers receive ‘Superior and Distinctive Service’.
• Perform any tasks of a reasonable nature as required and requested by the Director of Sales.
• Ensure the standards of Hilton are maintained.

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure and under own initiative.
• Experience in a sales role with a proven track record to close a sale.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market.
• Knowledge of hospitality.
• Passion for sales and for achieving targets and objectives.
• Degree-level qualification in a relevant field.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!