Jobs in Seremban, Malaysia
Customer Experience Lead: Journey Design & Insights
Alpro Pharmacy
Customer Experience Executive
Alpro Pharmacy
Communication Executive: Training, Travel & Top-Pay Path
Omniraise
Process Control Lead – Quality & Process Improvement
Toyochem
Discover more opportunities than anywhere else. Find more jobs nowPROCESS CONTROL EXECUTIVE
Toyochem
Accounting Specialist: Daily Books & Month-End Close
Renal Laboratories
ACCOUNTS EXECUTIVE
Renal Laboratories
Connect with headhunters to apply for similar jobsSite Maintenance Lead — Civil & Building Works
SP BINA BUILDERS (M) SDN BHD
SITE SUPERVISOR
SP BINA BUILDERS (M) SDN BHD
Assistant Marketing Officer
Taion Sdn Bhd
Customer Acquisition Executive
Alpro Pharmacy
Energy Compliance & EnMS Engineer (EECA 2024)
Kayaku Safety Systems (M) Sdn Bhd
ASSISTANT ENGINEER ELECTRICAL
Kayaku Safety Systems (M) Sdn Bhd
Warehouse Operator: Inventory & Shipping
Lubetrans Sdn Bhd
Maintenance Technician: PPM Specialist & Customer Support
Gafis
Technician (Aircond/Building/Handyman/Electric)
Gafis
Strategic Costing & Pricing Analyst
Combi-Pack
Costing, Pricing & Financial Analyst
Combi-Pack
Occupational Therapist
Mawar Medical Centre
Energetic TikTok & Shopee Live Host | Growth & Branding
Brandexpo Sdn Bhd
Customer Experience Lead: Journey Design & Insights
Job summary
A leading pharmacy in Malaysia is seeking a Customer Experience Specialist to oversee and enhance the customer journey across all touchpoints. The role involves gathering feedback, collaborating with various teams, and supporting initiatives aimed at improving customer satisfaction. Candidates should have a Diploma or Degree in Business Administration or a related field, with strong communication skills in English and Malay, and an analytical mindset. Prior experience in customer service is an advantage.
Qualifications
- Strong communication and interpersonal skills in English and Malay; Mandarin proficiency is an advantage.
- Proficient in Microsoft Office and Google Workspace; familiarity with CRM or customer feedback tools is a plus.
- Prior experience in customer experience or customer service preferred.
Responsibilities
- Oversee and enhance the overall customer journey.
- Gather and analyze customer feedback to identify trends.
- Collaborate with internal teams to deliver seamless service.
- Support the design and implementation of customer experience initiatives.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.