A leading telecommunication company in Petaling Jaya is seeking a Customer Care Consultant who will handle customer inquiries and complaints while providing exceptional service. Candidates should have at least 1 year of call center experience, strong communication skills in English and Bahasa Malaysia, and must be fully vaccinated. The position offers a salary from RM2,800 to RM3,400 with additional incentives and benefits. Flexibility in working hours, including weekends, is essential.
Leistungen
Phone rebate
Overtime compensation
Sales incentives
Shift allowance
Qualifikationen
Minimum 1 year experience in a call center customer service.
Ability to work overtime.
Must be fully vaccinated with a booster.
Required to work during hybrid shifts, public holidays & weekends online.
Aufgaben
Handle incoming calls and inquiries from customers.
Resolve customer complaints to their satisfaction.
Work closely with team members to achieve quality results.
Ensure efficient escalation of priority requests.
Identify areas for service and procedural improvements.
Perform cross-selling and upselling activities.
Kenntnisse
Customer service skills
Communication skills
Interpersonal skills
Fluent in English
Fluent in Bahasa Malaysia
Ausbildung
SPM
Jobbeschreibung
A leading telecommunication company in Petaling Jaya is seeking a Customer Care Consultant who will handle customer inquiries and complaints while providing exceptional service. Candidates should have at least 1 year of call center experience, strong communication skills in English and Bahasa Malaysia, and must be fully vaccinated. The position offers a salary from RM2,800 to RM3,400 with additional incentives and benefits. Flexibility in working hours, including weekends, is essential.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.