Hospitality jobs in Malaysia

The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy.

• To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client and reporting to the Senior Manager – Corporate Operations.
• To plan itineraries, make reservations, issue tickets for clients.
• To handle reservations requests related to hotel, car rental, coach, train, flight bookings and reporting to the Team Leader, Division Manager and Vice President.
• To provide clients with visa information and submit the application.
• To provide professional & up to date information on air fares & travel related matters to clients and colleagues.
• To follow up on customer complaints.
• To ensure enquiries are handled/delivered on time.
• To handle and resolve customer complaints.
• To liaise, work closely, build rapport (teamwork)
• To liaise and build rapport with airlines personnel, hoteliers and suppliers.
• Recommend process improvements, attend training.
• Provide on the job training for new team members.
• To safeguard and not to disclose customer (personal and organisation) details and our company’s confidential information.
• Assist in Trade shows/ Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
• To ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
• To ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
• Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
• Minimum 3 years work experience in Travel/Airlines/Hotel
• 3 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies
• Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management
• Good command of MS Office and Excel

If this opportunity excites you and ignites a fire inside to discover more, we would love to meet with you. Experience in the travel industry is a bonus but not a requirement. More importantly, would be your growth mindset, appetite for leading positive change in people and culture.