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Mandarin Content Moderator — Onsite (9am–6pm)
Job summary
A leading customer service provider in Malaysia is seeking a Content Moderator with Mandarin proficiency to ensure safe online experiences. Responsibilities include reviewing user content, complying with performance indicators, and maintaining quality standards. Candidates should have experience in high-pressure environments, strong attention to detail, and be mentally equipped to handle sensitive content. This full-time role offers comprehensive wellness programs and values diversity.
Benefits
Qualifications
- Must speak, read and write Mandarin.
- Experience in content moderation or customer service is preferred.
- Mentally and emotionally capable of handling offensive content.
Responsibilities
- Review and eliminate user-uploaded content per client policies.
- Comply with KPIs and maintain quality review.
- Escalate issues in accordance with established procedures.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.