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O2O Manager (Online to Offline)
Job summary
A leading international tea beverage company is seeking an O2O Manager in Kuala Lumpur, Malaysia. The role involves managing O2O business activities, enhancing customer experiences, and overseeing delivery operations. The ideal candidate will excel in strategy development, data analysis, and team management, contributing to business growth through seamless online and offline integration. Strong leadership skills and in-depth knowledge of delivery management are essential. This position offers an excellent opportunity to make a significant impact in a fast-growing brand.
Qualifications
- Strong knowledge of O2O operations and delivery management.
- Excellent analytical and problem-solving skills.
- Proficient in data analytics tools and software.
- Outstanding communication and organizational skills.
- High attention to detail with accuracy.
- Ability to manage multiple tasks and deadlines.
- Experience in digital business O2O operations.
- Strong leadership and team management experience.
Responsibilities
- Develop and implement O2O strategies to enhance customer experiences.
- Oversee and optimize delivery operations for efficiency.
- Utilize data analytics to monitor performance metrics.
- Ensure seamless customer experiences across O2O touchpoints.
- Collaborate with cross-functional teams to align business objectives.
- Leverage technology for improved O2O operations.
- Stay updated on market trends for best practices.
- Ensure compliance with regulations in O2O operations.
- Lead and develop an O2O operations team.
Skills
Tools
The O2O (Online-to-Offline) Manager will be responsible for managing all O2O business activities for Chagee Malaysia, including but not limited to delivery operations. This role involves integrating online and offline customer experiences, optimizing delivery processes, and enhancing the overall O2O strategy. The ideal candidate will ensure seamless interactions between digital platforms and physical stores to drive customer satisfaction and business growth.
CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in Yunnan, China, and has since expanded to over 6,000+ stores globally. The brand was established in Malaysia in 2019 and currently operates more than 150 outlets across the country.
- O2O Strategy: Develop and implement comprehensive O2O strategies to integrate online and offline customer experiences.
- Delivery Operations: Oversee delivery operations, ensuring efficient and timely delivery services that meet customer expectations.
- Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of O2O operations.
- Data Analysis: Utilize data analytics to monitor and analyze performance metrics, customer behavior, and operational efficiency, providing insights for continuous improvement.
- Customer Experience: Ensure a seamless and consistent customer experience across all O2O touchpoints, addressing issues promptly and effectively.
- Collaboration: Work closely with the cross-functional teams, including IT, marketing, and store operations, to ensure alignment with overall business objectives and strategies.
- Technology Integration: Leverage technology to improve O2O operations, including the integration of digital platforms with physical store systems.
- Market Trends: Stay updated on market trends and best practices in O2O operations and apply relevant insights to enhance Chagee Malaysia's O2O strategy.
- Compliance: Ensure compliance with all relevant regulations and standards across O2O operations.
- Team Management: Lead and develop a high-performing O2O operations team, fostering a culture of excellence and continuous improvement.
- Strong knowledge of O2O operations, delivery management, and customer experience optimization.
- Excellent analytical and problem-solving skills.
- Proficiency in data analytics tools and software.
- Outstanding communication and organizational skills.
- High degree of accuracy and attention to detail.
- Proven ability to manage multiple tasks and deadlines.
- Experience in managing O2O operations in a digital business environment.
- Strong leadership abilities and experience in team management.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.