English Customer Service (Surakarta)

UNAVAILABLE; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Surakarta is looking for customer support representatives. The ideal candidate will assist customers through email and chat, identify issues, and provide solutions. This role is perfect for fresh graduates with good communication skills in English and strong problem-solving abilities. Flexible shift schedules are required.

Qualifications

• Good written and verbal communication skills in English.
• Strong problem-solving skills with the ability to multitask.
• Fast learner and independent worker.

Responsibilities

• Provide timely support to customers through email and chat.
• Identify and escalate priority issues appropriately.
• Assist customers with basic technical inquiries.

Skills

Communication skills

Problem-solving

Multi-tasking

Education

D3 or bachelor's degree

Job description

Overview

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Responsibilities

Responsibilities

- Provide timely support to customers through available communication channels (email and chat)

- Identify and escalate priority issues through proper channels.

- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways in providing better customer support.

Qualifications

Qualification

- Minimum D3 or bachelor's degree from all majors.

- Good written and verbal communication skills in English (Will be tested during the recruitment process)

-fresh graduates are welcome to apply

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills and demonstrated multi-task capabilities.

- Preferably to have a typing speed of at least 50 words per minutes

- Fast learner and independent to work in the multi-LOB (email and live chat)