Customer Service (Yogyakarta)

Somethinc - BeautyHaul; Daerah Istimewa Yogyakarta; On-site; IDR 5.000.000 - 8.000.000; Full time

Job summary

A growing beauty company in Daerah Istimewa Yogyakarta is seeking a customer service representative with extensive beauty knowledge. You will engage with customers on social media platforms and ensure timely responses to inquiries. Ideal candidates are enthusiastic learners with great communication skills and a passion for beauty trends. This role involves working on weekends and public holidays.

Qualifications

• Extensive knowledge in skincare and makeup is required.
• Minimum of 1 year of customer service experience preferred, but fresh graduates with relevant knowledge are welcome.
• Proficiency in English, both verbal and written, is preferred.

Responsibilities

• Learn and understand product knowledge.
• Provide appropriate information regarding products and beauty.
• Manage comments and questions on TikTok, IG, and WhatsApp.

Skills

Knowledge in beauty

Communication skills

Social media awareness

Job description

About the company

Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital.

Our first brand "Somethinc" was founded in 2019, and is currently the #1 skincare brand in e-commerce & modern trade with >1M social media followers. Our second brand Glowinc is breaking the boundaries by offering genderless products at affordable prices. Our offline/online commerce Beautyhaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region.

Responsibilities

• Learn and understand product knowledge
• Provide appropriate information and knowledge regarding product and beauty
• Responsible for every comments and questions on TikTok, IG, and WhatsApp official accounts within the determined time range and target
• Ensure all comments or questions are replied

Requirements

• Extensive knowledge in beauty is required (skincare/makeup)
• Minimum of 1 year of customer service experience preferred (fresh graduates with good knowledge of beauty trends are welcome to apply)
• Keep up with social media trends
• Great communication skills and eagerness to learn
• Proficiency in English, both verbal and written, is preferred
• Willing to work on the weekends/public holidays

We have a 'CREATE' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, and who will always learn and do the right thing.