Customer Service Representative

PT Tiga Inti Utama; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading cryptocurrency exchange in Surabaya is seeking a Customer Service Representative to deliver excellent customer support and maintain accurate records. The ideal candidate will have at least 2 years of relevant experience, strong communication skills, and a Bachelor’s Degree or equivalent. Benefits include competitive compensation and a supportive work environment. Interested candidates are encouraged to apply.

Benefits

Competitive compensation

Attractive benefits

Qualifications

• Minimum of 2 years of experience as a Customer Service Representative or similar role.
• Strong communication skills required.

Responsibilities

• Respond to customer inquiries via phone, live chat, or social media.
• Identify customer needs and recommend suitable services.
• Stay updated on products and features.
• Coordinate with the team to resolve complex issues.

Skills

Customer communication

Problem-solving

Computer literacy

Typing skills

Knowledge in crypto industry

Education

Bachelor’s Degree / Diploma or equivalent

Job description

Triv is one of the largest and oldest Cryptocurrency exchanges in Indonesia since 2015.

We’re seeking a Customer Service Representative in our Surabaya office to provide excellent customer support, maintain accurate records, and ensure compliance with company policies. Worry not—we offer competitive compensation and attractive benefits for our hardworking team!

Responsibilities

• Responding to customer inquiries via phone, live chat, or social media
• Identifying customer needs and recommend suitable services.
• Staying updated on products, features, and system updates
• Coordinating with the team to resolve complex issues

Qualifications

• Bachelor’s Degree / Diploma or equivalent
• Work experience as a Customer Service Representative or in a similar role for at least 2 years
• Proficient typing skills and computer literacy
• Strong communication skills, both within the team and externally
• Experience or knowledge in the crypto industry would be a valuable advantage
• Able to work in a WFO (Work From Office) system in Kapas Krampung, Surabaya

Shift Schedule

Able to work on following shift schedule:
Monday, Friday & Sunday: 12:00 - 20:00, Tuesday & Thursday: 16:00 - 00:00, Saturday: 18:00 - 00:00, Wednesday: OFF.

NOTE: Friday-SundayWFH

If you’re passionate about delivering great customer support, maintaining accurate records, and ensuring a smooth customer experience, we’d love to hear from you!