Customer Service Specialist with English (WFO)

PT. CKWI; Jawa Barat; On-site; IDR 331.619.000 - 497.430.000; Full time

Job summary

An international company is looking for a Customer Service Specialist in West Java, Indonesia. The role involves providing customer service and resolving client queries, requiring fluent English and excellent communication skills. Experience in customer service is a plus, and candidates with a background in furniture or interior design are encouraged to apply. The position offers a stable job with attractive salary and benefits.

Benefits

Attractive salary

Employee benefits

Qualifications

• Fluent English - C1 level required.
• Previous experience in customer service is an asset.
• Furniture, interior design & architect background is a plus.

Responsibilities

• Provide customer service to clients and resolve their queries.
• Build and maintain good relationships with customers.
• Cooperate with relevant departments to resolve customer issues.

Skills

Fluent English - C1 level

Excellent communication skills

Problem-solving skills

Ability to multi-task

Ability to work under pressure

Education

Senior High School degree

Tools

Microsoft Office applications

Job description

Customer Service Specialist with English (WFO)

Fullrich Industries Co (PT. Cipta Kreasi Wood Industry), an international company located in Dallas, TX, is looking for a Customer Service Specialist with English. You will be working according to US Central Standard Time (8PM - 5AM WIB) at Karawang Office, West Java, Indonesia.

Within this position, you will be responsible for providing customer service to clients and resolving their queries – you will be the first point of contact for customers. Your duties will include building and maintaining good relationships with customers and cooperating with all relevant departments to resolve customer issues.

We are looking for candidates with fluent English - C1 level. Previous experience in customer service will be an asset. An ideal candidate has to have excellent communication and problem-solving skills as well as the ability to multi-task and work under pressure.

The company offers a unique opportunity to gain professional experience in an international environment within an interesting industry and great possibility of further development. A stable job in a team of professionals, attractive salary, and employee benefits are also included.

Qualifications:

• At least Senior High School degree.
• Proficient in all Microsoft Office applications.
• Honest and conscientious.
• Previous experience in customer service will be an asset.
• Furniture, interior design & architect background is a PLUS.

If you're interested in this role, please submit your application with an up-to-date copy of your CV.