English Customer Service (Agent Night Shift)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking candidates in Yogyakarta for customer consultation and support roles. The ideal candidate should have a Diploma 3 or higher, be proficient in English, and be willing to work on-site and night shifts. Strong logical reasoning skills and customer empathy are essential. Experience in chat servicing is a plus, and immediate availability is preferred.

Qualifications

• Willingness to work night shifts.
• Willingness to work onsite in Yogyakarta.
• Experience in Chat Servicing is an added advantage.
• Able to join the company immediately.

Responsibilities

• Consult customers for website operations and guide them in e-commerce account tasks.
• Handle customer complaints with empathy and escalate as necessary.

Skills

Proficiency in English (B1/B2)

Customer empathy

Logical reasoning

Education

Diploma 3 (D3) or higher

Tools

Office software

Computer operating systems

Job description

Requirements:

• Minimum education Diploma 3 (D3) or higher.
• Proficiency in English with the ability to speak, read, and write (Level B1/B2).
• Willingness to work night shifts.
• Willingness to work onsite in Yogyakarta.
• Familiar with computer operating systems and Office software.
• Experience in Chat Servicing is an added advantage.
• Must possess logical reasoning and customer empathy.
• Able to join the company immediately (available to start right away).

Work Description

• Website operation consulation, answer and guide customer buyers in various operations of the e-commerce account, such as account registration, how to place and track order, cancellation, payment, buyer reviews, Buyer & Seller dispute, refund / return etc. And al the inquiries regarding logistics delivery, customs clearance status, marketing campaigns and offers
• Handing customer complaints and take note of complaint chronology, manage the complaint with empathy and be able to connect to customer emotion, elevate to relevant department for timely handing