Support Engineer à Grande-Bretagne

IT Support Technician - Contract role - £185.00 per day - Dorset

Synergize Consulting are hiring for an IT Support Technician to work at a leading consultancy client on a contract basis. The successful candidate will work fully onsite at a secure location in Dorset within a dynamic Support team, providing expert resolution of technical queries and asset management functions to support deployment of hardware.

• Provide technical support of hardware issues and troubleshooting fixes where required
• Update workflow management system at all relevant stages of support
• Manage tickets as they arise, and ensure appropriate updates and call management to maintain service levels
• Stock management including asset management of kit going in/out
• Effective management of disposals that go through the process
• Triage and perform hardware repairs of client kit
• Locker replenishments where appropriate
• Highlight potential issues with service or potential service improvements

• Previous experience in a technical support role, or a break/fix role related to PCs and devices
• Experience of migrating servers and OS on laptops
• Hardware knowledge including laptops and desktops
• Ability to diagnose, troubleshoot and resolve issues efficiently
• Strong customer service skills
• Experience in managing and deploying hardware assets
• Ability to raise and log tickets where required
• Flexibility with working hours
• Due to the nature of the client, it would be an advantage to hold, or be eligible and willing to undergo, a security clearance (SC)

If you are looking to take the next exciting step in your IT career, please send in your CV for consideration.