IT Support Engineer -1st & 2nd Line

TurnerFox Recruitment; East Midlands; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A Recruitment Agency is seeking an experienced IT Support Engineer to join a dynamic team in Derby, offering hybrid work after training. Candidates must have strong skills in Microsoft 365, Windows 10/11, and troubleshooting. This role involves providing 1st and 2nd line support to ensure excellent service for users. A hands-on approach and attention to detail are essential, along with the ability to manage multiple tickets effectively.

Benefits

Hybrid working after training

Supportive IT team

Exposure to modern technologies

Career progression opportunities

Qualifications

• Proven experience in IT Support / Helpdesk / Service Desk / Technical Support.
• Strong knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
• Familiarity with Active Directory, Group Policy, and basic networking.

Responsibilities

• Provide 1st and 2nd Line IT support via phone, email, and remote tools.
• Diagnose issues across hardware and software.
• Troubleshoot problems related to Active Directory and user access permissions.
• Configure and deploy PCs and mobile devices.

Skills

IT Support

Microsoft 365

Windows 10/11

Intune

Azure AD

Active Directory

Troubleshooting

Customer Service

Tools

ITSM tools

Job description

IT Support Engineer - 1st & 2nd Line

Location: Derby -Hybrid after training -2 days from home
Salary: 27-36k PA Negotiable dept on exp

Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.

Key Responsibilities for the role of IT Support Engineer

• Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
• Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
• Troubleshoot problems related to Active Directory, group policies, and user access permissions.
• Configure and deploy PCs, laptops, mobile devices, and peripherals.
• Support network connectivity, printers, and shared resources.
• Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
• Maintain detailed and accurate records using the IT ticketing system.
• Follow IT security, data protection, and backup policies at all times.

Skills & Experience Required

• Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
  Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
  Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
  Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
  Excellent troubleshooting, communication, and customer service skills.
  Ability to manage multiple tickets and prioritise effectively.
  A proactive, hands‑on approach with strong attention to detail.

Benefits

• Hybrid working (after training period).
  Work with a supportive and collaborative IT team.
  Hands‑on exposure to a wide range of modern technologies.
  Excellent opportunity to progress your IT career in a varied, technical environment.

Interested? Call TurnerFox Recruitment or send your CV