IT Systems & Support Engineer

Harper Recruitment; East Midlands; On-site; GBP 35,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an experienced IT Systems & Support Engineer in Kirkby-in-Ashfield. You will provide essential first and second level IT support while contributing to infrastructure projects across Europe. The role requires 3+ years of IT support experience, strong troubleshooting abilities, and familiarity with various IT tools including ServiceNow and Office 365. A driving license is necessary due to the location. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary and benefits package

Salary sacrifice Pension scheme

33 days holiday

Qualifications

• 3 years of experience in IT support, ideally in an international environment.
• Strong knowledge of security management and Office 365 end user support.
• Familiarity with automation and process improvements.

Responsibilities

• Provide user helpdesk support via ServiceNow, email, and phone.
• Administer user accounts and access policies.
• Contribute to security projects across Europe and the US.

Skills

1st and 2nd level IT support

IT network management

hardware management

troubleshooting

communication skills

familiarity with ITIL

Tools

ServiceNow

Windows Server

VMware

Office 365

Job description

IT Systems & Support Engineer

35,000 - 40,000

Kirkby-in-Ashfield (Nottinghamshire)

Monday to Friday 08:30 -17:00 (40 hours)

Permanent Role

About the Role

We're looking for an experienced IT Systems & Support Engineer to join our client's European IT team and support their UK operations. In this user-focused role, you'll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations by delivering effective and responsive support to both local and remote users. You'll also help maintain and develop the IT systems and infrastructure in close collaboration with colleagues across Europe and the US.

What Will the Role Involve?

• Providing 1st and 2nd level user Helpdesk support via ServiceNow, email, and phone
• Managing IT hardware, equipment, and software requirements
• Administering user accounts and access policies
• Planning, documenting, executing, and validating IT changes
• Contributing to infrastructure and security projects across Europe and the US
• Identifying and implementing automation and process improvements
• Delivering hands‑on support for ad‑hoc IT and on‑site hardware needs
• Creating and delivering user training to boost productivity
• Maintaining accurate documentation for configurations, policies, and procedures

Who Are We Looking For?

• 3 years of experience in 1st and 2nd level IT support, ideally within an international environment
• Strong knowledge of IT network management, hardware management (PCs, smartphones, printers), security management, AD, Entra ID, and Office 365 end user support
• Ideally familiar with Windows Server, VMware, and backup strategies
• Excellent troubleshooting and problem‑solving skills
• Strong communication and teamwork abilities
• Flexible, proactive, and hands‑on approach
• Ability to work independently and prioritise tasks effectively
• Familiarity with ITIL or similar IT service management frameworks (advantageous)

What's In It for You?

• Competitive salary and benefits package
• Opportunity to work in an international, collaborative IT environment
• Involvement in diverse IT infrastructure and automation projects
• Salary sacrifice Pension scheme
• Life assurance
• 33 days holiday (including bank holidays)
• Full UK Driving Licence and own vehicle is required due to location