1st Line IT Support Engineer (MSP)

Ernest Gordon Recruitment Limited; Essex; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a 1st Line IT Support Engineer in Loughton, offering a salary of £27,000 - £28,000 plus benefits. The role involves managing support tickets, troubleshooting remotely, and ensuring SLAs are met, with opportunities for progression through comprehensive training from industry experts.

Benefits

Overtime

Progression

Company Benefits

Qualifications

• Experience in IT Support, preferably with a background in MSP.
• Ability to troubleshoot technical issues remotely.
• Good communication skills and ability to manage multiple tickets.

Responsibilities

• Troubleshooting remotely.
• Managing multiple IT support tickets.
• Ensuring SLAs are met.

Skills

IT Support experience

Good communicator

Job description

Overview

1st Line IT Support Engineer (MSP)

Loughton

27,000 - 28,000 + Overtime + Progression + Company Benefits

Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career?

Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges?

On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression

In this role you will be going through support tickets, ensuring SLA\'s are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day.

The job

• Trouble Shooting remotely
• Managing multiple IT Support tickets
• Ensuring SLAs are met
• Learn from industry experts to upskill yourself

The person

• IT Support experience
• Good communicator
• Commutable to Loughton

Reference: BBBH22213

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C\'s, Privacy Policy and Disclaimers which can be found at our website.