Application Support Engineer

Vix Technology; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology leader is seeking an Application Support Engineer in Manchester. The role involves collaborating with customers to ensure system accuracy, managing configurations, and supporting software deployments. Ideal candidates have strong problem-solving skills and experience with IT diagnostics. Attractive benefits include private healthcare and a cycle to work scheme.

Benefits

Private Healthcare

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare Vouchers

Qualifications

• Experience with configuration of local and remote devices.
• Basic knowledge of Cloud environments is advantageous.
• Good knowledge of ITIL and change management is beneficial.

Responsibilities

• Collaborate with customers to maintain system accuracy.
• Ensure accurate preparation and maintenance of allocated systems.
• Support continuous software deployments and upgrades.

Skills

Problem solving

Customer service

Analytical skills

Onsite diagnostics

Configuration of devices

Knowledge of Cloud environments

Knowledge of Excel

Education

Full UK Driving Licence

Tools

Windows OS

Linux

MS SQL Server

Job description

Making Mobility Seamless.

Vix is a global leader in automatic fare collection, transit information and transit analytics solutions. Trusted by over 200 city and regional transport authorities around the world, we have been driving change in fare collection for over 35 years.

Find out more about your new workplace here! Come join our team and be supported by offices around the world including the US, Europe and Australia. This team provides rolling support to our customer‑base in the region through efficient and timely resolutions. We offer a truly flexible environment where individuals are trusted to work with autonomy.

As our Application Support Engineer, you will be a key member of our customer support and integration team. You will benefit from on‑the‑job training and become an expert in our range of Products and Devices in no time.

What your day will look like:

• Collaborate with Customers and Teams to maintain system accuracy ensuring a great passenger experience.
• Maintain configurations for Vix products and provide end to end support for Real Time Information Systems.
• Installation and configuration of software applications for hardware products.
• Perform system investigations and collaborate in project implementations across the different environments.
• Ensure accurate preparation, installation, and maintenance of data for all allocated systems, escalating issues as necessary.
• Attend customer site as required for fault investigations.

What you can bring to the team:

• A knack for problem solving and a drive to provide excellent customer service.
• Strong analytical skills with high attention to details.
• Experience of onsite IT/Software diagnostics.
• Experience with configuration of local and remote devices, ideally within Windows OS, knowledge of Linux and command line is also advantageous.
• Ability to identify continuous improvement and innovation opportunities.
• A Full UK Driving Licence is required to visit client sites.
• Basic knowledge of Cloud environments and awareness of MS SQL Server will be highly advantageous to this role.
• Knowledge of Excel and online spreadsheets / data manipulation is required.
• Some knowledge of Rail and rail transactions is advantageous.
• Knowledge of ITSO scheme, implementation into public transport and concessionary / commercial travel is advantageous.

The Role of Application support Engineer within the Automated Fare collection team will require management, and ongoing support for the software and configuration of an array of hardware devices, including ticket Machines, Validators for Tap on / Tap off and Automated gates.

You will be supporting continuous software deployments and upgrades of these devices on a daily basis.

You will also be supporting operations and third party teams with repairs and on‑site interrogation and ongoing deployments. Travel and remote working will be required from time to time.

Working in a small team, you will also be required to be on‑call for evening and weekend cover on rotation to attend to critical faults and incidents, additional payments are made in addition to base salary for on‑call and call out.

You should have good knowledge of Windows Operating system, be confident working in command line and ideally have prior experience interrogating devices remotely.

You should be confident to work unsupervised and independently, and knowledge of Automate fare Collection, Ticketing and Transactional processes is desirable for this role.

You will be responsible for change management and customer acceptance along with attending customer calls and meeting both on site and remotely.

Use of remote file transfer / telnet and file transfer protocols advantageous.

Working under pressure and confidence communicating with customers is essential.

Knowledge of ITIL and problem /change management process and life cycle management is advantageous for this role.

What’s in it for you?

• Besides the opportunity to work for a global company that is customer and people focused, we offer:
  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team.

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.