Technical Support Engineer

Optima UK Inc Ltd; Stafford; On-site; GBP 39,000 - 47,000; Full time

Job summary

A well-established UK engineering company is seeking a Technical Support Engineer to provide expert support to global customers, handle warranty issues, and assist in production fault-finding. Ideal candidates will have a strong electro-mechanical engineering background and experience with PLC & HMI systems. This role offers a competitive salary and generous benefits including 25 days holiday and contributory pension.

Benefits

25 days holiday

Contributory pension (4%)

Group profit share

Health care after 2 years

Qualifications

• Strong background in electro-mechanical engineering.
• Experience with PLC & HMI systems (e.g., Schneider, Ladder Logic).
• Hands-on experience with fault-finding, assembly, and fitting.

Responsibilities

• Provide pre- and post-sales technical support to customers.
• Handle warranty issues and customer returns.
• Support production with PLC/HMI programming.

Skills

Electro-mechanical engineering background

Experience with PLC & HMI control systems

Ability to interpret wiring diagrams

Hands-on experience with assembly

Excellent communication skills

Methodical problem-solving

Job description

Overview

Job Title: Technical Support Engineer

Location: Tamworth

Salary: 47,000 per annum

Hours: 38 hours per week

Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)

Friday: 08:00 - 13:00 (no lunch break)

Company

A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving.

Role Overview

The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing.

Key Responsibilities

• Provide pre- and post-sales technical support to customers, distributors, and agents
• Handle warranty issues, including customer returns and supplier liaison
• Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution
• Perform special testing of equipment and R&D profiles when required
• Cover quality inspections and audits as needed
• Maintain and update quality control systems

Skills & Experience

• Strong electro-mechanical engineering background
• Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST)
• Ability to interpret wiring diagrams and technical documentation
• Hands-on experience with assembly, fitting, and fault-finding
• Excellent communication skills, able to support international customers
• Methodical, disciplined problem-solving and ability to remain calm under pressure

Benefits

• 25 days holiday plus statutory holidays
• Contributory pension (4%)
• Group profit share and additional group pension after 2 years\' service
• Health care after 2 years' service

How to Apply

Please submit your CV, and if suitable, one of our consultants will be in touch.