Technical Support Engineer

Optima UK Inc Ltd; Leyfields; On-site; GBP 47,000; Full time

Job summary

A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support. This role combines customer assistance with production fault-finding and technical problem-solving. The ideal candidate will have a strong electro-mechanical engineering background, experience with PLC & HMI control systems, and excellent communication skills. Benefits include 25 days holiday and a contributory pension.

Benefits

25 days holiday plus statutory holidays

Contributory pension (4%)

Group profit share after 2 years

Health care after 2 years

Qualifications

• Strong electro-mechanical engineering background.
• Experience with PLC & HMI control systems such as Schneider, Ladder Logic/ST.
• Ability to interpret wiring diagrams and technical documentation.

Responsibilities

• Provide pre- and post-sales technical support to customers.
• Handle warranty issues and customer returns.
• Support production with PLC & HMI programming.

Skills

Electro-mechanical engineering background

Experience with PLC & HMI control systems

Ability to interpret wiring diagrams

Hands-on experience with assembly and fault-finding

Excellent communication skills

Methodical problem-solving

Job description

Job Title: Technical Support Engineer
Location: Tamworth
Salary: £47,000 per annum
Hours: 38 hours per week

Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)
Friday: 08:00 - 13:00 (no lunch break)

Company: A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands‑on role combining customer support with production fault‑finding and technical problem‑solving.

Role Overview

The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault‑finding, testing, and assembly issues, plus occasional quality auditing.

Key Responsibilities

• Provide pre- and post-sales technical support to customers, distributors, and agents
• Handle warranty issues, including customer returns and supplier liaison
• Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution
• Perform special testing of equipment and R&D profiles when required
• Cover quality inspections and audits as needed
• Maintain and update quality control systems

Skills & Experience

• Strong electro‑mechanical engineering background
• Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST)
• Ability to interpret wiring diagrams and technical documentation
• Hands‑on experience with assembly, fitting, and fault‑finding
• Excellent communication skills, able to support international customers
• Methodical, disciplined problem‑solving and ability to remain calm under pressure

Benefits

• 25 days holiday plus statutory holidays
• Contributory pension (4%)
• Group profit share and additional group pension after 2 years' service
• Health care after 2 years' service

How to Apply

Please submit your CV, and if suitable, one of our consultants will be in touch