Software Support Engineer

Deerfoot Recruitment Solutions Limited; England; On-site; GBP 46,000; Full time

Job summary

A leading recruitment agency is looking for a Software Support Engineer in Cowes, Isle of Wight. The role requires 3+ years of experience in software support and a solid background in systems engineering. As part of a global team, you will troubleshoot, deliver training, and support advanced software solutions. A competitive salary of approx. £46k plus bonus and benefits such as healthcare and pension are offered.

Benefits

25 days' holiday (+ bank holidays)

5% employer pension contribution

Private healthcare after probation

Qualifications

• 3+ years' experience supporting, troubleshooting, and deploying software solutions.
• Solid background in software and systems engineering.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expert support, troubleshooting and guidance for end-users and engineers.
• Diagnose and resolve software/system issues quickly.
• Create and deliver engaging training courses for users and engineers.

Skills

Microsoft OS setup/troubleshooting

Relational databases

Networking and common protocols

Microsoft Office suite

Problem-solving skills

Customer focus

Education

Degree in engineering/software

Job description

Software Support Engineer
Cowes, Isle of Wight (Office-based)
Approx 46k + bonus + healthcare + pension + 25 days holiday
Permanent 37 hours per week

Are you a tech‑savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for.

In this crucial role, you'll provide high‑quality support to end‑users and engineers as they deploy, operate, and get the most from mission‑critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure.

Key Responsibilities

• Provide expert support, troubleshooting and guidance for end‑users and engineers (remotely, by phone, or onsite)
• Reproduce, diagnose, and resolve software/system issues quickly and accurately
• Plan and implement system health and preventative maintenance measures
• Create and deliver engaging training courses for users and engineers
• Develop and update best practice guides, FAQs, and knowledgebase articles
• Deploy, configure, and update software solutions to customer sites
• Liaise with development teams on feedback and continuous improvements
• Stay updated with new product releases and technologies
• Travel internationally as needed to support customers and colleagues

Key Skills & Experience

• 3+ years' experience supporting, troubleshooting, and deploying software solutions
• Solid background in software and systems engineering
• Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols
• Strong working knowledge of Microsoft Office suite
• Analytical, methodical approach and strong problem‑solving skills
• Excellent verbal and written communication skills; team player with self‑motivation and customer focus

Desirable (not essential)

Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security.

What's on Offer

• Permanent, office‑based contract (Cowes, Isle of Wight)
• Competitive salary (46k region) plus discretionary bonus
• 25 days' holiday (+ bank holidays), increasing with service
• 5% employer pension contribution, private healthcare after probation, and death in service benefit
• Innovative, global company with exceptional career progression and opportunities for international travel

If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support.

Ready to be the vital link between users and technology? Apply now and become part of a world‑leading software support team! We are open to applicants willing to relocate to the IOW.