Service Delivery jobs in United States

Change Manager wanted to join this growing organisation on the West Coast of Wales in beautiful Pembrokeshire on a 2 year fixed term contract.
The Change Manager will play a vital role in delivering the Business Change Programme which has the Team at its core and wider business in support.

Monday to Friday working hours Excellent benefits package Based on site in Milford Haven 2 year fixed term contract
Job Description;
We're seeking a dynamic Change Manager to lead a major business transformation programme focused on marine operations, service delivery, and cross-functional improvement. Based onsite in Milford Haven, you ll work closely with the Senior Project Manager and wider teams to embed a customer-first culture and deliver strategic change across the organisation.

Key Responsibilities:

• Lead and deliver the organisations change programme and change the mindset of the teams to become a customer centric, world class service.
• Improve operations, training, policy, and stakeholder engagement.
• Drive customer-focused service enhancements across marine services.
• Collaborate with internal teams and external partners to align with strategic goals.
• Ensure integration with risk, compliance, and PIMS frameworks.

What we need from you:

• Proven experience delivering change programmes.
• Strong leadership, stakeholder management, and communication skills.
• Qualifications and proven experience in project delivery methodologies such as PRINCE2 and Agile
• Background in project management (e.g. PRINCE2, Agile).
• Marine experience i.e. ships master / retired pilot / Harbourmaster team would be desirable
• Organisation/culture change/transition programme delivery experience is essential
• Proven strategic delivery
• Maybe you are a Project Lead, Programme Lead, or Change Programme Manager looking for your next step in your career
• Ability to analyse and improve operational processes.
• You will reside close to the location in Pembrokeshire or currently be in the process of relocating to the area (No visa sponsorships available for this position)

Preferred Qualifications:

• Familiarity with port or maritime operations highly desirable
• Experience with change models (e.g. Kotter, ADKAR).
• Knowledge of continuous improvement methodologies (e.g. Six Sigma).

What's in it for you
Salary 66k plus car allowance and bonus
Monday to Friday working hours although flexibility is required
Join a prestigious, growing organisation on the West Coast of Wales in beautiful Pembrokeshire.

What to do next
Do not delay in applying by hitting the button below and submit an up to date CV and we will be in touch

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