Systems And CAFM Development Manager

Pertemps Specialist Talent Solutions; Great Shelford; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading talent solutions firm is seeking a Systems & CAFM Development Manager in Great Shelford, UK. This role involves overseeing the strategic development and optimization of CAFM systems, ensuring they integrate effectively with business tools. Responsibilities include managing system upgrades, developing analytical dashboards, engaging with stakeholders, and supporting digital transformation projects. Ideal candidates will have experience in managing CAFM systems, excellent analytical skills, and strong communication abilities. The contract is a 6-month fixed-term with flexible working hours.

Qualifications

• Proven experience managing or developing CAFM systems.
• Strong understanding of FM operations and compliance.
• Excellent analytical and data management skills.

Responsibilities

• Lead configuration and optimisation of CAFM system.
• Develop dashboards and reporting tools for performance.
• Serve as primary contact for CAFM-related queries.

Skills

Managing CAFM systems

FM operations knowledge

Analytical skills

Project management

Communication skills

Education

Relevant degree in Facilities Management or IT

Tools

Planon

SQL

Power BI

Job description

Location: Cambridge

Contract: 6-Month Fixed-Term Contract

Salary: £55,000

Role Purpose

The Systems & CAFM Development Manager is responsible for leading the strategic development, optimisation and day-to-day performance of the organisation's Computer-Aided Facilities Management (CAFM) systems and associated digital platforms. The postholder will ensure systems are reliable, user-focused, integrated with wider business tools, and capable of supporting effective operational planning, statutory compliance, performance reporting and service delivery.

This role combines technical systems expertise with strong stakeholder engagement, project management and data governance. The postholder will champion digital innovation within the Facilities/Estates function and drive continuous improvement across all FM systems and processes.

Key Responsibilities

1. Systems Management & Development

   • Lead the configuration, development and ongoing optimisation of the CAFM system to support service delivery, compliance and performance management.
   • Manage system upgrades, patches, integrations and testing to minimise disruption and ensure reliability.
   • Work closely with FM teams to identify system improvements, workflow enhancements and automation opportunities.
   • Maintain system documentation, configuration records and change logs.

2. Data Quality, Reporting & Analytics

   • Develop dashboards, reporting tools and KPIs to provide clear visibility of performance, resource planning and statutory compliance.
   • Ensure data accuracy, governance and consistency across all CAFM modules.
   • Provide data insights to support strategic planning, budgeting and operational decision-making.

3. Stakeholder Engagement & User Support

   • Serve as the primary point of contact for CAFM-related queries, enhancements and technical issues.
   • Deliver user training, guidance and resources to ensure consistent use and adoption of systems.
   • Collaborate with IT, contractors, system vendors and in-house teams to resolve issues and implement improvements.

4. Project Management & Digital Transformation

   • Lead and manage digital FM projects such as new module implementation, integration with IoT solutions, PPM optimisation or mobile workforce deployment.
   • Support wider estates digital transformation initiatives to streamline workflows and improve service efficiency.
   • Evaluate emerging FM technologies and recommend opportunities for innovation.

5. Compliance & Performance

   • Ensure the CAFM system supports statutory and regulatory compliance, including audit trails and reporting.
   • Monitor system security, access permissions and adherence to data protection standards.
   • Produce performance reports for internal governance, external audits and senior leadership.

Skills, Experience & Qualifications

Essential

• Proven experience managing or developing CAFM systems (e.g., Planon, Concerto, Concept Evolution, Archibus, QFM, MRI, etc.).
• Strong understanding of FM operations, compliance requirements and digital workflow design.
• Excellent analytical, reporting and data management skills.
• Ability to manage multiple projects and work flexibly with changing priorities.
• Strong communication and stakeholder engagement skills.
• Experience training and supporting system users at all levels.

Desirable

• Relevant degree or professional qualification in Facilities Management, IT Systems, Data Management or related field.
• Experience with API integrations, SQL, Power BI, or similar tools.
• Project management qualification (e.g., PRINCE2, Agile).
• Experience in a complex organisation (public sector, healthcare, education, corporate estate, etc.).

Working Arrangements

37.5 hours per week with flexible working arrangements (start/finish times negotiable)