Service Delivery jobs in United States

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Reading, United Kingdom

Production Print Field Engineer

Yes

BBBH75667_1741867813

4

13.03.2025

27.04.2025

Role: PPD - Production Print Field Engineer
Location: Southern coverage
Package: up to £38,000 + 10% bonus + 26 days holiday + training + pension + car

Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to our customers while maintaining field efficiencies and driving profitability. This role involves working in a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.

1. Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays.
2. Communication: Act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
3. Technical Support: Provide the highest level of service by resolving technical issues promptly and accurately, minimizing machine downtime.
4. Training: Deliver technical advice and training to customers, helping them maximize the full capabilities of their installed devices.
5. Safety & Maintenance: Perform all repairs and maintenance in a safe manner, adhering to manufacturer recommendations and Health & Safety legislation.
6. Reporting: Ensure accurate and timely completion of all reporting and paperwork requirements.
7. Technology Utilization: Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
8. Parts Management: Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.

1. Have technical expertise and a solutions-driven mindset to tackle complex challenges in the commercial or industrial print environment.
2. Possess strong English language skills for effective communication both internally and externally.
3. Demonstrate a proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
4. Commit to upholding high standards of organization, safety, and customer service.

To apply for this position please follow the link on this page or send your CV to [contact email]. If you would like more information on this vacancy, or any others we may have, please contact Nikki on 07536 058 659.