Senior Operations Manager (Compliance & Hygiene Services)

Mercury Hampton Ltd; Birmingham; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A private equity-backed business in Birmingham is seeking a Senior Operations Manager specializing in compliance and hygiene services. The ideal candidate will lead departmental heads and ensure operational excellence across various service lines including Water Hygiene and Health & Safety. This role offers a salary of up to £55,000 plus benefits, along with hybrid working arrangements. It presents a unique opportunity for career growth in a transforming business environment.

Benefits

Career progression

Hybrid working arrangements

Company benefits

Qualifications

• Experience in water hygiene and compliance services.
• Proven track record in managing operations and contract delivery.
• Ability to lead teams and drive performance.

Responsibilities

• Manage departmental heads and support team motivation.
• Monitor operational efficiency and improve service delivery.
• Support business development and expand client portfolios.
• Work with directors to align with growth plans.

Skills

Operations management

Compliance

Leadership

Commercial awareness

Job description

Senior Operations Manager (Compliance & Hygiene Services)

Location: Midlands (Hybrid – Office & Home)

Salary: Up to £55,000 + Benefits

About the Opportunity

Are you an experienced operations leader with a background in water hygiene and compliance services? This is your chance to join a private equity-backed business at an exciting stage of growth, where investment is driving transformation, expansion, and opportunity.

We’re looking for a Senior Operations Manager to take ownership of multiple service lines – Water Hygiene, Occupational Hygiene, Health & Safety, and Fire Services. This is a pivotal role where you’ll lead department heads, ensure operational excellence, and play a key role in delivering commercial growth.

What You’ll Do

• Lead & inspire: Manage departmental heads, ensuring teams are motivated, supported, and aligned to business objectives.
• Drive performance: Monitor and improve operational efficiency, scheduling, service delivery, and compliance.
• Grow the business: Support business development, cross‑selling opportunities, and client portfolio expansion.
• Shape strategy: Work with directors to deliver departmental growth plans, aligned with PE-backed investment strategy.
• Commercial focus: Involvement in budgets, P&L tracking, tendering, and financial reporting.
• Quality assurance: Maintain high standards across compliance-driven services, ensuring consistency and best practice.

What We’re Looking For

• Essential: Background in Water Hygiene / Legionella.
• Strong track record in operations management, contract delivery, and compliance.
• Experience leading teams and managing departmental heads.
• Commercial awareness with exposure to budgets, P&L, and growth initiatives.
• A leader who thrives in a fast‑paced, evolving environment and can collaborate at board level.

What’s On Offer

Up to £55,000 basic salary (DOE) + benefits.

Hybrid working between home and Midlands office.

The chance to join a scaling, investment‑backed business with ambitious growth plans.

Clear scope for career progression as the business expands.

If you’re looking to step into a role where you can make a measurable impact across multiple service lines while developing your career in a high‑growth environment, we’d love to hear from you.