Tusker Vehicle Operations Case Handler - Watford

Lloyds Banking Group; Watford; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading banking and finance group is seeking a Vehicle Operations Case Handler based in Watford. The role requires managing daily operations for vehicle rentals and interfacing between various stakeholders. Ideal candidates will have strong interpersonal skills, customer service experience, and attention to detail. The position offers a competitive salary and a hybrid working pattern. Join us in transforming finance and contribute to our sustainability goals.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes

Discounted shopping

22 days holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Strong interpersonal and time management skills.
• Self-motivated with excellent customer service abilities.
• High attention to detail and numeric proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Manage daily operations for Rental, Stop Gap, and MOT processes.
• Assist with Stopgap and Daily Rental interactions.
• Supervise ongoing cases and resolve issues with suppliers.
• Deliver and report on KPIs for operational requirements.
• Maintain relationships with customers and suppliers.

Skills

Time management

Interpersonal skills

Customer service

Attention to detail

Verbal communication

Written communication

Tools

Salesforce

Job description

End Date

Tuesday 09 December 2025

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

Based in Watford

Job Description

• JOB TITLE: Vehicle Operations Case Handler - Watford

• SALARY: £30609 rising to £31809 as of April 2026

• LOCATION(S): Watford

• HOURS: Full-time

• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.

About this Opportunity

Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering targets.

• Assisting Vehicle Operation Executive with Stopgap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and handling the rental length including off-hire of bookings as required.

• Interacting with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.

• Responsible for supplying to Vehicle Operations delivery & achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.

• Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.

• Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.

• Management of internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

What you’ll need

• Manages self with strong interpersonal and time management skills, but also able to work as part of a team

• Self‑motivated and eager to provide excellent customer service to internal and external customers

• High attention to detail including numeric proficiency

• Excellent verbal and written communication skills in a thoughtful and professional telephone manner

And any experience of these would be really useful

• Excellent verbal and written communication skills, with a pro-change attitude and approach with Willingness to learn new skills and expand knowledge

• Polite and professional telephone manner and proactively looks for how to do the best job

• Inquisitive natures which asks questions about context and impact and is confident in handling very difficult or critical situations

• Manages self with strong organisational and time management skills

• Previous experience of salesforce is desirable but not essential

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑representated groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance‑related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.