Service Delivery jobs in Gran Bretaña

Are you caring, reliable, and passionate about supporting patients in Hambleton & Richmondshire?

Heartbeat Primary Care CIC is looking for a dedicated Healthcare Assistant to join our Clinical Services team to deliver high-quality care across our hub sites.

In this key role, you will support the clinical team by carrying out a range of patient-facing duties, including blood pressure monitoring, phlebotomy, simple wound care and assisting with long-term condition reviews, all with a strong focus on person-centred care.

This post is offered as a "Bank" position with a variety of shifts available during working hours, evenings and weekends, offering you the flexibility of when you work.

If you're passionate about delivering excellent patient care, enjoy working as part of a supportive multidisciplinary team, and are looking for a rewarding role within a dynamic healthcare environment, we would be delighted to hear from you!

Rates of Pay - Enhanced Access (Evenings and Weekends)

HCA - £20.00 plus 12.07% annual leave allowance

Rates of Pay - In Hours (Between 8.00am - 6.00pm)

HCA - £15.75 plus 12.07% annual leave allowance

Working alongside a multidisciplinary team, the HCA will assist in the smooth running of clinics by providing high-quality, hands-on patient care.

Key responsibilities will include:

• Conducting NHS Health Checks
• Performing phlebotomy (blood taking)
• Monitoring and recording information such as blood pressure, pulse, height, and weight
• Supporting long-term condition reviews under clinician guidance
• Assisting with wound care and dressing changes, where appropriate
• Promoting health and wellbeing through brief interventions and lifestyle advice

This is a patient-facing role that requires excellent communication skills, compassion, and a strong focus on providing safe, effective care in a primary care setting.

Heartbeat Primary Care Community Interest Company is the GP Federation for the three Primary Care Networks (PCNs) of Hambleton (North & South) and Richmondshire. Our shareholders are the GP Practices in these localities.

Heartbeat's mission is to improve health and care by supporting the communities we serve with innovative quality services. As well as providing support and opportunities for at-scale working to our member practices and PCNs, we are a healthcare provider delivering a range of General Practice services from multiple locations across the area, including for patients of our own list at Harewood Medical Practice.

We deliver various clinical services during the week, on evenings and weekends to patients in various locations across Hambleton, Richmondshire.

The Enhanced Access service operates on behalf of Hambleton and Richmondshire PCNs and is delivered from a number of local General Practices and hospital.

The role is to cover a variety of shifts which are convenient to you. We offer in hours shifts (14.00-18.00hrs), and shifts on an evening (18.30 - 20.00hrs) and weekends (Sat 09.00-17.00hrs & Sun 09.00-13.00hrs).

We have many clinical services which require the expertise of a HCA to complete the service delivery team

Clinical Tasks

• Perform phlebotomy as per training and clinical procedure.
• Record patient observations including blood pressure, pulse, temperature, BMI, urinalysis, and ECGs
• Remove sutures/clips and apply basic dressings
• Prepare, maintain, and restock treatment areas and equipment before and after patient appointments.
• Participate in health promotion and patient education activities.
• Escalate clinical concerns to a senior nurse or GP promptly.

Communication

• Communicate sensitively and effectively with patients, carers, and team members.
• Adapt communication methods to suit patients' individual needs, backgrounds, and understanding and perspectives.
• Maintain open, respectful, and professional communication within the team and with external partners.
• Represent patients needs and perspectives when appropriate.

Quality of Care

• Work within your level of competence and training.
• Manage your workload effectively, maintaining high standards of patient care.
• Deliver care aligned with NICE guidelines, local protocols, and evidence-based practice.
• Support audit cycles and use patient feedback to enhance services.
• Adhere strictly to confidentiality and data protection regulations.
• Uphold Duty of Candour and safeguarding responsibilities for vulnerable patients.
• Follow policies for risk management, domestic violence, and substance misuse.

Health & Safety

• Follow the practices Health & Safety policy.
• Identify risks in the workplace and act to reduce them.
• Report accidents or incidents and ensure follow-up actions are taken.

Teamwork

• Work collaboratively and supportively within the multidisciplinary team.
• Contribute to service development and local health initiatives.

Development

• Take ownership of your ongoing learning and professional development.
• Ensure all mandatory training is kept up to date
• Educate and support patients, families, and carers.

Equality, Diversity & Inclusion

• Respect the rights, dignity, and individual needs of all patients and colleagues.
• Promote an inclusive and non-judgemental environment.
• Acknowledge and support diversity in all interactions.

Use of IT and Data

• Use clinical IT systems (e.g. SystmOne, NHS Mail) effectively to manage patient data and tasks.
• Input and process data using appropriate coding and templates.

Confidentiality

All patient and practice information must be treated as strictly confidential and only shared with authorised individuals, in line with practice policies and data protection regulations.

Time and Resource Management

• Contribute to improving team efficiency and service delivery.

• Experience of working in a Primary Care
• Excellent written and oral communication skills with the ability to maintain clear, concise records
• Experience of working as a HCA in a primary care environment
• Working with SystmOne

• NVQ 2 in Healthcare or Health associated equivalent qualification
• Literacy and Numeracy Grade C or above
• NVQ 3 in Healthcare Care Certificate

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.