Senior Member Billing Assistant - 5 Hertford Street

RB Holdings; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A hospitality and leisure group is looking for a Senior Member Billing Assistant to manage billing queries across multiple venues. Responsibilities include handling the full billing cycle, providing exceptional customer service, and maintaining accurate billing records. The ideal candidate has previous experience in a customer service or billing role with strong communication skills and attention to detail. This role offers benefits like additional holiday days and discounts on gym memberships.

Benefits

33 days holiday per year

Birthday day off

Discounted gym membership

Private medical + dental insurance

Cycle to Work Scheme

In-house industry training

Employee Assistance Programme

Free English Classes

Freshly prepared meals whilst on duty

Qualifications

• Previous experience in a customer service or billing role.
• Strong communication skills and professional demeanor.
• Proficiency in English, both oral and written.

Responsibilities

• Act as the primary contact for all member billing queries.
• Manage the full billing cycle including invoicing and payment processing.
• Provide exceptional customer service and resolve billing issues.

Skills

Customer service skills

Proactive communication skills

Attention to detail

Proficiency in English

Tools

Billing software

MS Office applications

Job description

Senior Member Billing Assistant

RB Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members.

Established in 2012 by Robin Birley, the group's flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club’s philosophy, is the Birley family’s traditions of style and elegance with a team that consistently deliver personal exceptional service to the club's members and their guests.

Established in 2018, Oswald’s, also based in Mayfair, London, is the other social club in the group’s current portfolio.

Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.

Why work with us a Senior Member Billing Assistant?

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
• Private medical + dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1000
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty

The working hours:

• Monday - Friday in our Head Office with one day WFH
• Bank Holidays and the Christmas period off – our venues are closed.

The responsibilities of our Senior Member Billing Assistant are:

• Act as the primary contact for all RBH member billing queries across three social clubs, two bakeries across the UK and USA, ensuring a friendly and professional experience for all members.
• Manage the full billing cycle including invoicing, payment processing, and responding to enquiries with clarity and care.
• Provide exceptional customer service by resolving billing-related questions and concerns promptly and empathetically.
• Maintain accurate billing records and send timely communications such as reminders and payment notifications.
• Investigate and resolve billing discrepancies with a solution-oriented approach.
• Collaborate closely with the membership team to ensure member information is up-to-date and service delivery is seamless.
• Prepare and share billing reports with relevant stakeholders.

The Experience & Qualifications required of our Senior Member Billing Assistant are:

• Previous experience in a customer service or billing role
• Proactive, strong communication skills and telephone manner
• Excellent customer service skills with a friendly and professional demeanour.
• Strong attention to detail and high level of accuracy.
• Proficiency in English, both oral and written.
• Proficiency in using billing software and MS Office applications, particularly Excel and Word

If you feel that you have the experience and skills to join usas aSenior Member Billing Assistantat RB Holdings then apply by forwarding your up to date CV together with a covering letter to the link below.