Customer Service Advisor

Ambitions Personnel; Grantham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment agency in Grantham is seeking a Customer Service Representative to ensure a first-class experience for clients. You will support onboarding, manage enquiries, and process orders while collaborating with various teams. Ideal candidates will have experience in customer service or administration, be proficient with Microsoft applications, and possess strong communication and organisational skills. This position promises a dynamic working environment that values detail and team cooperation.

Qualifications

• Previous experience in customer service or administrative role.
• Confident working with internal systems and databases.
• Strong attention to detail and accurate data entry skills.

Responsibilities

• Support customer onboarding and maintain key service databases.
• Liaise with partners and suppliers to coordinate service delivery.
• Produce customer reports and process quotes, purchase orders.

Skills

Customer service experience

Attention to detail

Communication skills

Organisational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you an organised, customer-focused professional looking for your next opportunity? We're supporting an organisation in Grantham to recruit a Customer Service Representative to join their friendly and collaborative team.

This role plays a key part in ensuring customers receive a first-class experience across a network of UK sites. From onboarding new clients to managing enquiries, bookings, and order processing, you'll be at the heart of delivering smooth and efficient service.

What You'll Be Doing

• Supporting customer onboarding and maintaining key service databases.
• Liaising with partners and suppliers to coordinate service delivery.
• Producing customer reports and processing quotes, purchase orders, and sales orders.
• Setting up new contracts and managing existing customer records accurately.
• Responding to customer enquiries via phone, email, and face‑to‑face.
• Organising and managing bookings using internal systems.
• Working closely with operations, sales, commercial, IT, and finance teams to ensure seamless service.
• Updating portals and systems with accurate data for management reporting.
• Assisting with training and supporting new team members when required.

About You

Essential

• Previous experience in customer service or an administrative role.
• Confident working with internal systems, databases, and Microsoft applications (Outlook, Word, Excel).
• Strong attention to detail and accurate data entry skills.
• Excellent communication skills with the ability to handle enquiries professionally.
• Organised, proactive, and able to manage multiple tasks in a fast‑paced environment.
• A positive, reliable team player who can also work independently.